Maria G Reyes
Round Lake Park
Summary
Experienced cleaning supervisor with 11 years of positive leadership. Proven skills in personnel management and resource allocation, committed to quality and efficiency. Seeking a stable position to leverage expertise in team coordination and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housekeeping supervisor
Hyatt Regency Deerfield
Deerfield
05.2022 - Current
- Executed daily organization of rooms, enhancing guest comfort and satisfaction.
- Supervised cleanliness and order in all areas of residence or establishment.
- Developed and organized schedules and tasks for personnel to ensure efficient operations.
- Coordinated external services, including maintenance, gardening, and laundry, to maintain facility standards.
- Resolved conflicts and managed labor relations within the team.
- Administered budgets allocated for household or service department expenses.
- Controlled inventory of supplies, equipment, and household linens.
- Maintained updated records of repairs and services performed.
Manager duty Janitorial O'hare Airport
Unifi aviation
Chicago
11.2023 - 03.2025
- Managed daily operations of aviation services, ensuring efficient workflow.
- Coordinated staff schedules to ensure optimal resource allocation and effective coverage.
- Implemented safety protocols to maintain compliance with industry standards.
- Oversaw inventory management, ensuring availability of necessary supplies and equipment.
- Evaluated operational processes to identify improvement opportunities and enhance efficiency.
- Trained team members on operational procedures and customer service techniques.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided customer service support, addressing inquiries and concerns effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team during organizational changes or crisis situations to maintain stability and support staff.
- Delegated tasks to associates based on their skill levels.
Executive housekeeping
Holiday Inn
Gurnee
10.2018 - 05.2023
- Coordinated schedules and tasks for cleaning staff to optimize workflow.
- Resolved conflicts and managed labor relations within the team.
- Oversaw cleanliness and order throughout all home areas to maintain high standards.
- Managed inventory of supplies and equipment to guarantee readiness for daily operations.
- Maintained updated records on repairs and services performed.
- Planned and supervised special events at the residence.
Housekeeping
Extended Stay America suites
Gurnee
10.2015 - 12.2018
- Developed access schedules for departments, streamlining access to various hotel areas for housekeeping
- Created access schedules for departments, enhancing coordination with housekeeping
- Worked closely with team members to ensure alignment with organizational goals.
Metal working machine operator
Stack-On
Wauconda
01.2006 - 03.2011
- Executed tasks with precision, ensuring timely completion.
- Collaborated with teams to meet organizational objectives.
- Provided customer service that increased client satisfaction.
Education
Business Administration - Graduate Business Administration
Polytechnic university of chimborazo
Ecuador , Country Ecuador English course 3 - English language, computer
College of Lake Country
Grayslake Illinois Skills
- Inventory management
- Operational efficiency
- Safety compliance
- Customer service
- Staff training
- Schedule management
- Performance monitoring
- Reporting documentation
- Leadership skills
- Team coordination
- Conflict resolution
- Time management
- Budget administration
- Leadership training
- Communication skills
Languages
- Español
- Inglés
Certification
Business Administration
Timeline
Manager duty Janitorial O'hare Airport
Unifi aviation
11.2023 - 03.2025
Housekeeping supervisor
Hyatt Regency Deerfield
05.2022 - Current
Executive housekeeping
Holiday Inn
10.2018 - 05.2023
Housekeeping
Extended Stay America suites
10.2015 - 12.2018
Metal working machine operator
Stack-On
01.2006 - 03.2011
Business Administration - Graduate Business Administration
Polytechnic university of chimborazo
English course 3 - English language, computer
College of Lake Country