Open To Work
Maria Quesada
6199 Ral Mar Road
Work Preference
Summary
Detail-oriented professional with a strong background in dental office management. Recognized for exceptional communication skills and effective team collaboration, driving improvements in operational processes and patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Moore Dentistry
Rockford
06.2022 - 05.2026
- Managed daily operations of dental office and ensured smooth workflows.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Oversaw patient scheduling and maintained appointment calendars efficiently.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Trained new staff on office procedures and customer service expectations to ensure consistent service quality.
- Ensured accurate data entry of patient information into the office management system.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Prepared monthly reports summarizing practice activity to inform senior management decision-making.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
Dental Treatment Coordinator
Featherstone Periodontic & Implant Dentistry
Rockford
06.2018 - 05.2022
- Assisted in the coordination of dental treatment plans for patients.
- Scheduled patient appointments and coordinated treatment plans efficiently.
- Communicated treatment options and answered patient inquiries clearly.
- Assisted with insurance verification and coordinated financial arrangements to support patient access to care.
- Educated patients on post-treatment care and oral hygiene practices thoroughly.
- Collaborated with dental team to streamline workflow and enhance patient experience.
- Organized patient follow-ups to maintain continuity of care and enhance patient satisfaction.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Worked closely with dental hygienists to ensure proper services were provided to each patient.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Prepared financial estimates for proposed treatments in collaboration with dentists, ensuring clear communication of costs to patients.
- Verified, updated and entered patient information into system.
- Took customer payments and billed insurance companies for remaining balance.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Communicated with patients with compassion while keeping medical information private.
- Created reports for patient visits and relevant data.
- Attended meetings regularly with other team members to discuss cases and new developments in dental care technology.
Dental Receptionist
International Dental Center
Rockford
04.2016 - 05.2018
- Managed patient scheduling and appointment confirmations for a busy dental practice.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Coordinated patient check-in and check-out procedures to streamline front desk operations.
- Managed front desk operations including scheduling appointments, collecting payments.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Processed insurance verification and billing inquiries to ensure accurate patient accounts.
- Verified patients' eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Assisted dental staff by preparing patient charts and records prior to appointments.
- Informed patients about treatment options and office policies to enhance understanding and satisfaction.
- Responded to patient inquiries via phone, email, and in-person interactions promptly.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Coordinated referrals to specialists based on dentist's instructions.
Dental Receptionist
Dental Dreams
Machesney Park
12.2014 - 04.2015
- Managed patient scheduling and appointment confirmations for a busy dental practice.
- Coordinated patient check-in and check-out procedures for efficiency.
- Handled insurance verification and billing inquiries with accuracy.
- Assisted dental staff by preparing patient charts and records prior to appointments.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Provided support with front office duties such as photocopying documents or scanning files.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Insurance Producer
State Farm
Rockford
02.2003 - 02.2014
- Developed personalized insurance plans for clients based on their individual needs.
- Educated clients on various insurance products and their benefits effectively.
- Established and maintained strong relationships with clients through regular communication.
- Conducted thorough policy reviews to ensure compliance with industry standards.
- Collaborated with underwriters to assess risk and determine policy coverage.
- Processed policy renewals and modifications, ensuring alignment with client needs and increasing customer satisfaction.
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Assisted with the underwriting process by gathering necessary documents from applicants.
- Identified and engaged potential new customers through targeted cold-calling and strategic networking.
- Generated leads through successful referrals and targeted online campaigns and mailers.
- Created and organized policy documents to ensure compliance and accessibility.
- Engaged underwriters to submit required documentation for obtaining binder coverage.
- Attended conferences and seminars related to the industry in order to stay abreast of developments.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
Education
GED -
Roosevelt School
Rockford05-2001
Skills
- Dental office management
- Patient scheduling
- Insurance verification
- Billing inquiries
- Insurance billing
- Patient care
- Operational efficiency
- Treatment planning
- Customer relationship management
- Multitasking
- Attention to detail
- Continuous improvement
- Effective communication
- Team collaboration
- Conflict resolution
- Verbal and written communication
- Professionalism
- Active listening
- FLUENT IN Spanish
- Decision-making
- Dependable and responsible
- Data entry
- Insurance coordination
- Problem solving
- Time management
- Relationship building
Languages
Spanish
Native/ Bilingual
Certification
- CPR Certification
- Property, Casualty, Life & Health Licenses
Affiliations
- Volunteered to Raptors Soccer night During the Summer
- Volunteered to set up & Clean up for kids events
- Volunteered for Dental Office open houses
Timeline
Office Manager
Moore Dentistry
06.2022 - 05.2026
Dental Treatment Coordinator
Featherstone Periodontic & Implant Dentistry
06.2018 - 05.2022
Dental Receptionist
International Dental Center
04.2016 - 05.2018
Dental Receptionist
Dental Dreams
12.2014 - 04.2015
Insurance Producer
State Farm
02.2003 - 02.2014
GED -
Roosevelt School