Summary
Overview
Work History
Education
Skills
Timeline
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Maria Porras

Lake Zurich

Summary

Dynamic and results-oriented professional with extensive experience as a Pharmacy Technician at Walgreens, where I enhanced workflow and medication dispensing accuracy. Skilled in team collaboration and problem-solving, I significantly improved customer service and operational efficiency. Demonstrated expertise in prescription filling and confidentiality, contributing to a positive and productive work environment.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
10.2024 - Current
  • Answer incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Shift Leader

Dunkin’ Donuts
11.2023 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Barista

Dunkin’ Donuts
08.2019 - 07.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Medical Assistant -

National Louis University
Chicago, IL

GED -

Triton College
River Grove, IL
06.2024

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Labeling accuracy
  • Processing payments
  • Labeling prescriptions
  • Customer service
  • Cash register operations
  • Patient profile setup

Timeline

Pharmacy Technician

Walgreens
10.2024 - Current

Shift Leader

Dunkin’ Donuts
11.2023 - 08.2024

Barista

Dunkin’ Donuts
08.2019 - 07.2022

Medical Assistant -

National Louis University

GED -

Triton College

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Maria Porras