Maria Perez
Villa Park
Summary
Dynamic Customer Care Specialist with a proven track record at Nagase America, excelling in customer service excellence and payment processing. Recognized for building strong client relationships and resolving issues efficiently, enhancing customer loyalty. Adept at multitasking and maintaining professionalism under pressure, ensuring timely and accurate order processing.
Overview
16
16
years of professional experience
Work History
Customer Care Specialist
Nagase America
11.2022 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer inquiries via phone, email and web-based platforms.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Acknowledge, enter, and confirm customer and supplier orders.
- Provided updates on all changes to order status to customer and internal stakeholders.
- Build sustainable relationships and trust with customer accounts, Suppliers, and internal staff through open and interactive communication.
- Directed customers to appropriate departments for additional support.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided back-up support for other team members.
Customer Service Representative
Conxall
01.2017 - 07.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers on special pricing opportunities and company offerings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Communicated with management, customer request and help with providing those solutions
- On going communication and follow up with customers relating to their requests and order status.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Accounts Receivable Specialist
LRS Recycling Systems
09.2009 - 11.2016
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
Education
Elk Grove High School
Elk Grove Village 05-2002
Skills
- Payment processing
- Customer service excellence
- Data entry
- Order processing
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Email communication
- Task prioritization
- Understanding customer needs
- Calm and professional under pressure
- Microsoft office
- Call center operations
Languages
Spanish
Timeline
Customer Care Specialist
Nagase America
11.2022 - 07.2025
Customer Service Representative
Conxall
01.2017 - 07.2021
Accounts Receivable Specialist
LRS Recycling Systems
09.2009 - 11.2016
Elk Grove High School
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