Dedicated customer service professional with over 20 years of experience in fostering strong customer relationships and ensuring satisfaction through effective communication and problem-solving.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
BANK OF AMERICA
CICERO
07.2010 - 12.2022
Developed strong relationships with customers by providing personalized assistance and support.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed positive relationships with customers through friendly interactions.
Provided exceptional customer service to ensure customer satisfaction.
Identified opportunities for upselling additional products or services based on customer needs.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted available products and services to customers during service, account management and order calls.
Customer Service Cashier
FREDDYS PIZZA
Berwyn
06.1998 - 12.2010
Managed cash register operations, ensuring proper cash handling and balance.
Maintained cleanliness and organization of the front counter and dining area.
Executed daily opening and closing procedures for the cashier station effectively.
Operated cash registers to process payments for goods and services.
Answered incoming phone calls from customers regarding product availability or store locations.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Informed customers of in-store promotions or pricing specials.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Education
Some College (No Degree) - Business Administration
Morton College
Cicero, IL
Skills
Customer service
Relationship building
Process improvement
Product upselling
Conflict resolution
Customer relationship management
Languages
Spanish
Professional
Timeline
Customer Service Representative
BANK OF AMERICA
07.2010 - 12.2022
Customer Service Cashier
FREDDYS PIZZA
06.1998 - 12.2010
Some College (No Degree) - Business Administration