Maria Navarro
Zion,IL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Looking to expand my skills and knowledge.
Overview
3
3
years of professional experience
Work History
Orthodontic Assistant
Valeri Orthodontics
02.2024 - Current
- Assisted orthodontists with various procedures, including placing and adjusting braces and fitting retainers
- Operated autoclaves and other sterilization devices and followed established protocols for cleaning and disinfecting tools
- Educating patients on proper oral hygiene and orthodontic care
- Scheduled appointments, managed patient files, and maintained inventory of supplies to ensure smooth clinic operations.
Treatment Coordinator
Forest Orthodontics and Pediatric Dentistry
06.2023 - 02.2024
- Thoroughly explained and discussed the proposed orthodontic treatment from the doctor
- Provided detailed explanations of Invisalign and braces options, including treatment benefits, procedures and expected outcomes
- Studied Patients’ x-rays to help determine best treatments for dental alignments and conditions
- Held interviews with patients to hear concerns, gather health history and understand objectives
- Utilized communication systems such as email, sms and phone call for confirmations and follow-ups
- Responsible for scheduling all doctor and treatment appointments for multiple doctors
- Organize and run a daily morning huddle, updating doctors of new patients for the day and identify possible treatment needs.
Records Coordinator
Forest Orthodontics and Pediatric Dentistry
04.2022 - 06.2023
- Captured intraoral and extraoral photographs of patient’s teeth and profile
- Uploaded panoramic and cephalometric x-ray images for doctors to view and examine
- Meticulously documented and organized dental records
- Scanned patients for various appliances using an iTero Scanner
- Submitted RX’s for appliance to dental laboratory and kept in contact with them to assure appliances arrive in a timely manner
- Managed and sterilized instruments following OSHA guidelines.
Scheduling Coordinator/ Receptionist
Forest Orthodontics and Pediatric Dentistry
06.2021 - 04.2022
- Coordinated check in and check outs for patients
- Helped schedule and modify all patient appointments
- Addressed and collected patient financials
- Ensured HIPPA compliance while handling confidential patient information
- Managed incoming and outgoing patient phone calls, sms and emails
- Greeted and welcomed patients in a friendly and professional manner.
Education
High School Diploma in general studies -
Waukegan High School
Waukegan, IL06.2016
Skills
- Quick Learner
- Microsoft office ( Excel, Word, Powerpoint)
- Bilingual in English and Spanish
- Time management
- Excellent multitasker
- HIPPA compliant
- Dependable
State
IL
Zip
60099
City
Zion
Timeline
Orthodontic Assistant
Valeri Orthodontics
02.2024 - Current
Treatment Coordinator
Forest Orthodontics and Pediatric Dentistry
06.2023 - 02.2024
Records Coordinator
Forest Orthodontics and Pediatric Dentistry
04.2022 - 06.2023
Scheduling Coordinator/ Receptionist
Forest Orthodontics and Pediatric Dentistry
06.2021 - 04.2022
High School Diploma in general studies -
Waukegan High School
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