Maria Murillo

Organizational Leadership & Strategic Initiatives

• Participate in network-wide manager and organizational leadership meetings.
• Active member of Pediatric Care Committee, Racial Justice & Health Equity Committee, and Early Childhood Development
• Facilitate Drastic Performance Improvement training across the network to ensure onboarding consistency.
• Coach, develop, and evaluate staff; ensure all training and certifications are up to date.
• Fostered collaboration among multidisciplinary teams to improve patient outcomes and service delivery.
• Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
• Coordinated resources and schedules to optimize workflow within the health center.
• Lead initiatives to align site operations with broader organizational goals and performance benchmarks.

Health Center Management Responsibilities

• Oversee day-to-day clinical and operational functions of health centers, enforcing HIPAA and safety protocols.
• Supervise front-line staff, conduct performance reviews quarterly, and facilitate onboarding.
• Manage site budgets, monitor metrics, and implement improvement plans.
• Lead daily huddles, evaluate workflows, and ensure compliance with JCAHO and HRSA standards.
• Maintain provider credentialing documentation and EMR quality for billing and compliance.
• Handle vaccine inventory, including private and VFC supplies, and lead site readiness for audits.

Site-Specific Achievements

Pilsen Family Health Center

• Manage 12 staff members and support 7 providers; overseeing 12.5K+ patient encounters annually.
• Surpassed 90% patient satisfaction survey goal YTD.

• Oversaw daily operations across 4 sites, ensuring adherence to company policies and procedures.
• Developed and implemented strategies to improve efficiency and service quality across all locations.
• Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
• Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
• Promoted a culture of continuous improvement by encouraging innovative ideas from staff members across all sites involved in the process improvements projects.
• Enhanced employee morale through the implementation of recognition programs, training opportunities, and open lines of communication.
• Coordinated communication between teams, fostering collaboration and enhancing overall performance.

Site-Specific

Pilsen Family Health Center Aug 2020-April 2021 01/22-Current

Cabrini Family Health Center (2017 – 2021)

• Supervised 13 staff and supported 9 providers; exceeded budget goals and monthly performance benchmarks.
• Achieved 90%+ patient satisfaction consistently.

Blue Island Health Center (Interim, Dec 2019 – Aug 2020)

• Led turnaround strategy for underperforming site: reduced turnover, increased co-pay collections, and improved VFC data capture.
• Built strong leadership pipeline and improved employee morale and quality metrics.

Melrose Park Family Health Center (2013 – 2017)

• Oversaw 12 staff and 10 providers; managed successful center renovation.

Access Plaza Family Health Center (2007 – 2014)

• Promoted from Medical Assistant to Team Leader; led 11 MAs and supported 6 providers.