Maria Martinez
Home Depot
Chicago
2
Languages
5
years of professional experience
Results-driven professional skilled in enhancing dining experiences and increasing order sizes through effective upselling. Excelled in fast-paced environments while delivering strong teamwork, customer service, and problem-solving capabilities. Experienced in using POS systems and multitasking to boost team morale and elevate customer satisfaction.
Work History
IHOP
7 Months- Exhibited personal responsibility by managing time and tasks effectively.
- Established rapport with customers by providing friendly and attentive service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked effectively in fast-paced environments.
- Enhanced team morale through effective communication and collaboration with coworkers.
- Educated customers on menu items and provided tailored recommendations for food allergy concerns.
- Proven ability to learn quickly and adapt to new situations.
- Assisted servers, food runners, and bussers in maintaining a clean and welcoming dining area for guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Little Bad Wolf
1 Month- Increased drink, appetizers, entrée, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, organized workspace to foster positive dining atmosphere and enhance guest experience.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Processed customer payments and balanced cash drawers accurately to ensure efficient transactions.
- Greeted customers and addressed inquiries about menu items and specials to provide exceptional service.
- Utilized POS system to receive and process food and beverage orders.
Cashier
1 Year 7 Months- Processed cash, credit, and gift card transactions accurately at point-of-sale register.
- Supported self-checkout operations by guiding customers and prevented transaction errors.
- Greeted customers entering store and responded promptly to customer needs.
- Verified receipts, pricing, and product details to reduce checkout issues.
- Maintained organized checkout area and followed loss-prevention procedures consistently.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Scanned merchandise and applied discounts, coupons, and promotions according to store policies.
- Supported self-checkout operations by guiding customers and prevented transaction errors.
- Communicated with sales associates to locate items and answer customer questions.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - Science,Mathematics, Englis/ Language Arts
Skills
Cash register systems
Customer Service
Problem-Solving
Multitasking
Teamwork and Collaboration
Friendly
Positive Attitude
Languages
Spanish
Full Professional
English
Full Professional
Interests
Dancing
I like trying new recipes and food trends.
Dream career: Nail Technician
Gym Workouts
Drawing and Painting
Video Gaming
Playing Sports
Timeline
Cashier
Home Depot
03.2025 - CurrentRead More
Little Bad Wolf
To Go Delivery Service
08.2024 - 09.2024Read More
IHOP
Food Runner, Food Server, Hostess
02.2022 - 09.2022Read More
Sullivan Highschool
High School Diploma from Science,Mathematics, Englis/ Language Arts
Read More