Maria Martinez
Arlington heights
Summary
Detail-oriented communications and customer experience professional with 5+ years of experience delivering clear, audience-focused messaging in fast-paced environments. Skilled in written communication, email support, digital content, and cross-functional collaboration. Known for strong proofreading, quick learning, adaptability in tone, and the ability to manage multiple priorities under tight deadlines. A proactive, curious self-starter who thrives in team environments and independently drives projects from start to finish.
Overview
5
5
years of professional experience
Work History
Reservations Sales & Service Representative
United Airlines
04.2024 - Current
- Provide high-volume customer communications through phone and digital channels.
- Proactive, and detail-oriented by delivering clear and accurate information regarding policies, pricing, schedules, and travel requirements.
- Translate complex information into easy-to-understand messaging for the customers.
- Promote loyalty programs and additional services using persuasive and customer-focused messaging.
- Forward-thinking problem-solver by applying de-escalation techniques to resolve customer issues professionally.
- Collaborate with cross-functional teams to ensure accurate and timely communication.
- Handle several tasks at a time while assisting with customers' reservations and meeting strict policy guidelines.
Veterinary Assistant / Receptionist
Banfield Pet Hospital
08.2023 - 04.2024
- Managed daily email, phone, and in-person communications in a fast-paced medical environment.
- Drafted and communicated appointment updates, treatment information, and follow-up instructions.
- Maintained accurate digital records and documentation.
- Coordinated communication between veterinarians, technicians, and clients.
- Prioritized competing tasks while meeting deadlines and service expectations.
Barita
Ground Support Café
04.2022 - 07.2023
- Prepared high-quality coffee beverages to meet customer preferences and expectations.
- Engaged with customers to provide exceptional service and foster a welcoming atmosphere.
- Quick learner and fast adapting to supported employee training and team communication initiatives.
- Helped coordinate small community events and team activities.
- Assisted with inventory and operational documentation.
- Demonstrated team player mindset and proactive support of colleagues.
Culinary Lead
CAVA
03.2021 - 04.2022
- Lead culinary team , be a team player, and support colleagues on a daily basis, ensuring high-quality food preparation and presentation.
- Self-starter to created and develop schedules and communicated daily priorities and updates.
- independently complete /execute employee training coaching and provide performance assessments.
- Supervised documentation inventory and enhanced operational processes.
- Displayed strong leadership in organizational tasks and proactive problem-solving initiatives
Education
Residential Interior Certification - Interior Design
Oakton Community College
Des Plaines, IL02-2025
High School Diploma -
Walter G. O’Connell Copiague High School
Copiague, NY06-2020
Skills
Digital/Email Communications
Verbal & Written Communication
Cross-Functional Collaboration
Task Prioritization & Time Management
Multitasking in Fast-Paced Environments
Attention to Detail & Organization
Creative Problem Solving
Team Collaboration & Support
Independent Project Execution
Forward-Thinking & Creative Mindset
Microsoft Office (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Gmail, Calendar)
CRM Systems
Sales, Reservation & Ticketing Platforms
Scheduling & Documentation Systems
Ability to Learn New Digital Content Tools Quickly
Timeline
Reservations Sales & Service Representative
United Airlines
04.2024 - Current
Veterinary Assistant / Receptionist
Banfield Pet Hospital
08.2023 - 04.2024
Barita
Ground Support Café
04.2022 - 07.2023
Culinary Lead
CAVA
03.2021 - 04.2022
Residential Interior Certification - Interior Design
Oakton Community College
High School Diploma -
Walter G. O’Connell Copiague High School