Front Office Manager
Lotus property management
Oak Lawn
03.2019 - Current
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Performed administrative duties such as filing documents, answering phones.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Resolved conflicts between customers or staff members professionally.