Maria Lass
Marion
Summary
Dynamic operations manager with a proven track record at Arnie’s Sandwiches, excelling in customer service and strategic planning. Successfully trained staff to enhance efficiency and satisfaction, while enforcing health regulations. Dependable leader skilled in inventory management and decision-making, driving consistent quality and repeat business.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Emma & Arnie’s Sandwiches
Carbondale, IL
11.2019 - 03.2021
- Managed daily operations, ensuring consistent quality and customer satisfaction.
- Trained and supervised staff in sandwich preparation and customer service standards.
Shift Manager
Arnie’s Sandwiches
Carbondale, IL
08.2012 - 11.2019
- Opening/closing procedures
- Food prep
- Countdown drawers
- Resolved customer complaints promptly to maintain high satisfaction levels and repeat business.
- Enforced health and safety regulations to maintain a clean, safe working environment for all employees.
Education
Associate of Arts -
John A Logan College
Carterville, IL05.2018
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Strategic planning
- Payroll processing
- Recruiting and hiring
- Decision-making
- Customer service
- Dependable and reliable
- Attention to detail
- Efficient
Timeline
Owner/Operator
Emma & Arnie’s Sandwiches
11.2019 - 03.2021
Shift Manager
Arnie’s Sandwiches
08.2012 - 11.2019
Associate of Arts -
John A Logan College