- Crafting and DIY Projects
- Music (classic rock, hip hop, rap, dubstep, electronic dance music, alternative rock)
- Photography
- Creative Writing
- Cooking
- Baking
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Astrology
- Personal Development and Self-Improvement
- I enjoy helping others and giving back to the community
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Substance-Use Recovery
- Vintage Clothing scout & sell
Maria Lass
Marion
Summary
I have a lot of experience in the Deli line of work. I'm very friendly and relatable to most customers, letting them feel comfortable and secure in getting what they want! I would be an asset to this business if you were to hire me.
Overview
15
15
years of professional experience
Work History
Bicycle Delivery Driver
Jimmy Johns
02.2023 - 02.2023
- Navigated routes efficiently to ensure timely delivery of orders.
- Communicated effectively with team members to coordinate deliveries.
- Handled cash transactions accurately while providing excellent customer service.
- Adapted quickly to changing schedules and diverse delivery requests.
Owner/Operator
Emma & Arnie's Sandwiches
11.2019 - 03.2021
- Managed daily operations, ensuring efficient workflow and optimal customer service.
- Developed and maintained supplier relationships to ensure quality inventory supply.
- Trained staff on food safety standards and best practices for sandwich preparation.
- Implemented marketing strategies to increase community engagement and brand awareness. (Including advertisement, Facebook, and Instagram)
- Streamlined ordering processes, enhancing accuracy in customer orders and inventory management.
- Evaluated customer feedback to improve menu offerings and enhance dining experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Fulfilled multitudes of delivery and catering orders through Southern Illinois University (including its sports teams and out of town sports teams) as well as for many local businesses and organizations.
- Organized and executed catering orders depending on the wants/needs of the hiring party.
Restaurant Shift Manager
Arnie's Sandwiches
08.2012 - 11.2019
- Supervised daily operations, ensuring quality service and adherence to health standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed shift schedules, balancing labor costs while maintaining service efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Streamlined workflow processes, improving order accuracy and speed of service.
- Collaborated with management on strategic initiatives to boost sales and enhance menu offerings.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Checked and monitored inventory levels to reorder items.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Communicated with health inspectors during inspections and resolved issues found.
Deli Worker
Arnold's Market
01.2013 - 01.2014
- Prepared deli products according to customer specifications and safety standards.
- Maintained cleanliness and organization of deli area, adhering to health regulations and company policies.
- Operated slicing equipment efficiently while ensuring product quality and minimizing waste.
- Monitored product freshness and rotated stock regularly, preventing spoilage and ensuring optimal quality for customers.
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
In-Shop Employee
Jimmy Johns Gourmet Subs
11.2009 - 11.2010
- Prepared and assembled sandwiches following established recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Collaborated with team members to enhance customer service and satisfaction during peak hours.
- Operated kitchen equipment safely, adhering to food safety regulations and best practices.
- Streamlined workflow processes to improve speed of service during high-volume periods.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Cashier
McDonald's Restaurant
06.2008 - 06.2009
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Managed inventory by restocking supplies as needed during shifts to prevent shortages.
- Implemented upselling techniques, enhancing customer experience and increasing sales opportunities.
- Collaborated with team members to streamline operations during peak hours for improved service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree -
Mchenry High School- West Campus
McHenry, ILNo Degree -
Casa Grande High School
Petaluma, CAAssociate of Arts -
John A Logan Community College
Carterville, IL12-2012
High School Diploma -
Carbondale Community High School
Carbondale, IL05-2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Clean driving record
- GPS and route planning
Interests
Timeline
Bicycle Delivery Driver
Jimmy Johns
02.2023 - 02.2023
Owner/Operator
Emma & Arnie's Sandwiches
11.2019 - 03.2021
Deli Worker
Arnold's Market
01.2013 - 01.2014
Restaurant Shift Manager
Arnie's Sandwiches
08.2012 - 11.2019
In-Shop Employee
Jimmy Johns Gourmet Subs
11.2009 - 11.2010
Cashier
McDonald's Restaurant
06.2008 - 06.2009
No Degree -
Mchenry High School- West Campus
No Degree -
Casa Grande High School
Associate of Arts -
John A Logan Community College
High School Diploma -
Carbondale Community High School