Maria Gonzalez
Chicago
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
Work History
Personal Care Assistant
DHS Dors
Chicago
01.2019 - 09.2024
- Documented comprehensive records of services performed on clients.
- Collaborated with client care team to consistently enhance care plans.
- Executed scheduled patient check-ins and documented progress reports for clients.
- Delivered emotional support to clients through active listening and engaging in meaningful conversations.
Assistant Manager
Finish Line
Vernon Hills
10.2020 - 08.2023
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant Manager
Foot Locker
Vernon Hills
04.2015 - 10.2020
- Assisted in managing daily store operations and maintaining inventory levels.
- Led team meetings to communicate sales goals and customer service expectations.
- Trained new staff on company policies and effective sales techniques.
- Monitored customer feedback to enhance the shopping experience effectively.
- Collaborated with management to implement promotional strategies and visual merchandising.
- Managed customer service inquiries and complaints in a timely manner.
Education
Adlai E Stevenson High School
Lincolnshire, ILSkills
- Voice communication
- Conflict resolution
- Time management
- Active listening
- Adaptability to change
- Cross-functional collaboration
- Key holder experience
- Empathy and patience
- High-energy attitude
Timeline
Assistant Manager
Finish Line
10.2020 - 08.2023
Personal Care Assistant
DHS Dors
01.2019 - 09.2024
Assistant Manager
Foot Locker
04.2015 - 10.2020
Adlai E Stevenson High School