MARIA E MARTINEZ
Des Plaines
Summary
Dynamic Order Management Specialist with proven expertise at HT Stark Concepts, adept in Oracle database management and Salesforce CRM. Skilled in enhancing order processes and fostering effective communication between vendors and customers. Recognized for driving improvements and ensuring timely responses, contributing to overall operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Order Management Specialist
HT Stark Concepts
Des Plaines
06.2023 - Current
- Contribute feedback towards the company’s launch of their new system to ensure better feature enhancement and improvement of the order process.
- Manage and liaise communication between distributor and vendor to ensure order accuracy.
- Enter and process purchase orders.
- Communicating order fulfillment and shortages to customers.
- Determine and communicate best course of action to customers on how to replenish items, upon shortages communicated by vendor.
- Assist Sales Team Members with marketing sales materials as needed.
- Maintain Customer & Vendor database.
- Handle item maintenance in the system.
- Assist with sales projects as needed.
Account Specialist
Avery Dennison, RBIS
Downers Grove
09.2015 - 11.2022
- Support the Account Manager by closely monitoring key accounts and ensuring timely responses to their inquiries concerning new item developments and order related inquiries.
- Liaise between the vendor customers and the global customer service team members, concerning inquiries and provide product or order information.
- Maintain item sell kits for newly released products and manage account contact lists.
- Coordinate with global customer service and production sites, when necessary, to facilitate on-time shipments, provide updated delivery dates.
- Maintain Third-Party Testing certification with the global teams to ensure up to date certificate is on file.
- Organize and ship product samples binders for customers, upon request.
- Assist with certain stages of the product development process for key account brand re-designs or new mandated programs.
- Enter product development request forms for new items or updates to existing items, in the Oracle system.
- Maintain monthly reports for key account customers.
Replenishment Expeditor
US Foods
Rosemont
01.2014 - 08.2015
- Generated assigned Division Stock-Out Report to analyze and identify potential stock issues and document recovery action plans.
- Assisted in identifying vendor set-up issues while analyzing the Stock Out Report.
- Reviewed various exception reports and pro-actively managed and executed action plans to avoid the division from running out of a product. Reports included running Past Due Reports, Warehouse PO Reports, and the 48 Hour Expected Orders Report.
- Escalated vendor inbound service issues to the Senior Buyer and Replenishment Manager related to order delays or product issues.
- Worked with the Division Operations team by adjusting orders received and avoid negatively impacting service levels.
- Met with colleagues monthly to discuss current processes to identify opportunities and improve procedures.
Sales Support Coordinator
Avery Dennison Retail Branding Information Services
Oak Brook
07.2006 - 04.2012
- Managed sales support functions for large key retailer accounts.
- Provided product information, pricing, and sample requests for apparel and soft home packaging orders.
- Secured orders by assisting with vendor inquiries for new and existing products as well as resolved vendor related issues.
- Communicated with the customer product development specialist, production artists, and customer service team members related to order changes/item updates.
- Reviewed and verified item detail information on artwork files compared to vendor order forms, to ensure the accuracy of packaging content.
- Liaised between vendor and customer service team members upon receipt of orders.
- Escalated vendor order issues and customer packaging related issues to the Account Manager.
- Created a master order tracking log to maintain documentation of historical vendor order information and helped build a customer file.
- Assisted with overdue vendor invoices, when needed.
- Trained new associates on internal processes and procedures.
Education
Associates Degree - Merchandising & Marketing
Illinois Institute of Art
Skills
- Microsoft Office Suite
- G Suite applications
- Outlook proficiency
- Oracle database management
- Salesforce CRM expertise
- AS400 systems knowledge
- Sistelex software skills
Accomplishments
- Assisted with key accounts and contributed through consistent follow-up to resolve vendor factory order issues and deliveries.
- Contributed towards exceeding or maintaining a 99.5% service level for key accounts by maintaining adequate stock levels and ensuring orders delivered on-time.
Career Overview
Dependable professional with broad experience supporting Account Managers. Delivering superior assistance in managing key customer accounts by identifying customer needs and providing swift solutions to customer issues.
Languages
Spanish
Professional
Timeline
Order Management Specialist
HT Stark Concepts
06.2023 - Current
Account Specialist
Avery Dennison, RBIS
09.2015 - 11.2022
Replenishment Expeditor
US Foods
01.2014 - 08.2015
Sales Support Coordinator
Avery Dennison Retail Branding Information Services
07.2006 - 04.2012
Associates Degree - Merchandising & Marketing
Illinois Institute of Art