Maria Diaz
Aurora
Summary
Dynamic Customer Service Representative with a proven track record in high-pressure sales environments. Exceptional communication and presentation skills facilitate effective engagement with diverse clientele, addressing individual needs with tailored solutions. Recognized for strong multitasking and time management abilities, consistently delivering outstanding service while prioritizing customer satisfaction. Committed to creating positive and memorable experiences for every customer, fostering loyalty and long-term relationships.
Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and Ihelp teacher with student or administrative needs.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Calvin Klein
05.2021 - 12.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Promoted brand and marketing campaigns to create interest with customer.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer inquiries and delivered accurate store information.
- Processed cash and credit card transactions efficiently. Issued receipts and provided accurate change to customers.
- Assisted customers in locating desired products. Addressed inquiries and provided product recommendations.
Customer Service Associate
Walgreens
05.2022 - 02.2023
- Addressed inquiries, resolved customer issues and managed customer relations.
- Streamlined service processes to minimize customer complaints and improve satisfaction.
- Recommended and implemented innovative product solutions to enhance customer satisfaction.
- Executed established policies and procedures to consistently meet or exceed performance standards.
- Educated customers on special pricing opportunities and company offerings.
- Performed daily recovery operations to maintain tidy environments that enhance productivity.
- Managed cash register operations, maintaining balanced cash drawers at all times.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Retail Sales Associate
Kate Spade
08.2023 - 01.2024
- Guided customers in choosing products to improve satisfaction and engagement during shopping.
- Maintained knowledge of product features and promotions to drive sales.
- Managed point-of-sale systems to ensure accurate and timely processing of customer transactions.
- Collaborated with team members to achieve store goals and improve service quality.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Assisted customers in locating products, enhancing overall shopping experience.
Assistant Teacher
KinderCare Learning Centers
02.2024 - Current
- Supported classroom activities by preparing materials and organizing learning resources.
- Assisted in implementing lesson plans to enhance student engagement and understanding.
- Fostered positive relationships with students, promoting a nurturing learning environment.
- Communicated effectively with parents regarding student development and classroom activities.
- Contributed to curriculum development by providing feedback based on student needs and interests.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in implementation of new learning tools, systems and materials.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2022
Skills
- Customer Support
- Effectively addressing customer concerns
- Effective multitasking
- Creative Problem Solving
- Identifying customer requirements
- Maintains professionalism in stressful situations
- Effective upselling techniques
- Bilingual in Spanish and English
- Child development
- Early childhood development
- First aid and CPR
- Creative thinking
Timeline
Assistant Teacher
KinderCare Learning Centers
02.2024 - Current
Retail Sales Associate
Kate Spade
08.2023 - 01.2024
Customer Service Associate
Walgreens
05.2022 - 02.2023
Customer Service Associate
Calvin Klein
05.2021 - 12.2021
High School Diploma -
West Aurora High School