Summary
Overview
Work History
Education
Skills
Timeline
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Maria Deane

Oak Forest

Summary

I am a self-starting, goal-oriented, and reliable healthcare veteran with 20 plus years of experience providing a high level of hospital support and patient service as an insurance verifier and central scheduler. I am extremely effective in fast-paced, high-pressure settings using multi-tasking, communication, interpersonal, organizational, and teamwork skills to effectively manage high-volume workloads. I am confident that my healthcare experience, skills, and knowledge will be assets to your goals.

Overview

31
31
years of professional experience

Work History

Engagement Center Specialist

Community Hospital
06.2018 - Current


  • Ensure proper registration of patients & verify insurance coverage is correct, active & eligible
  • Obtain prior authorizations for MRI/PET/CT/Cardiovascular & Special Procedures.
  • Obtain retro authorizations for Cath Lab procedures resulting in high dollar cost savings.
  • Initiate & obtain authorizations via phone or online portals
  • Provide backup support to the scheduling department with inbound bilingual Spanish calls
  • Provide system training to new hire employees.

Surgery Scheduler

Franciscan Alliance
08.2015 - 05.2017
  • Coordinate operating room schedules for surgeons and anesthesia physicians
  • Organize patient charts & ensure surgery certifications are complete prior to surgery
  • Prepare patient charts post-surgery and complete all surgical billing, ensuring proper posting of surgery charges in accordance with hospital guidelines
  • Provide administrative support to surgical nurse manager and stock operating room with appropriate/requested supplies and equipment
  • Maintain compliance with HIPAA, EMTALA and all Franciscan policies in regard to confidentiality, telephone etiquette and infection control practices.

Central Scheduler/Registrar

Franciscan Alliance
05.2007 - 08.2015
  • Call center environment scheduling all ancillary appointments for patients wishing to schedule outpatient testing
  • Ensure proper preregistration of all scheduled patients & communicate instructions for procedures
  • Experience with ICD-10, ICD-9 and CPT-4 coding to ensure proper billing for each patient according to insurance requirements
  • Obtain cash quotes for self-pay patients and collect funds from patients as necessary.

Pharmacy Technician

Franciscan Alliance
04.1993 - 05.2007
  • Responsible for filling outpatient prescription orders
  • Responsible for ordering drugs & maintaining proper supply levels
  • Reconcile and handle insurance payments for prescription claims
  • Maintain a high volume of communication via phone and in-person to process patient prescriptions
  • Verify & clarify physician orders
  • Minimized risk and maintained accuracy adhering to proper medication-handling techniques and industry best practices.

Education

Pharmacy Technician Certificate -

South Suburban College
South Holland, IL
06.1992

Diploma -

Marian Catholic HS
Chicago Heights, IL
05.1989

Skills

  • In Depth Medical Insurance Knowledge
  • Analytical Problem Solving
  • Persistent and Self Motivated
  • Well Developed Relationship Abilities
  • Bilingual English Spanish & American Sign Language
  • Proficient in Microsoft Word, Excel & Outlook and Epic One Chart

Timeline

Engagement Center Specialist

Community Hospital
06.2018 - Current

Surgery Scheduler

Franciscan Alliance
08.2015 - 05.2017

Central Scheduler/Registrar

Franciscan Alliance
05.2007 - 08.2015

Pharmacy Technician

Franciscan Alliance
04.1993 - 05.2007

Pharmacy Technician Certificate -

South Suburban College

Diploma -

Marian Catholic HS

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Maria Deane