Maria Deane
Oak Forest
Summary
I am a self-starting, goal-oriented, and reliable healthcare veteran with 20 plus years of experience providing a high level of hospital support and patient service as an insurance verifier and central scheduler. I am extremely effective in fast-paced, high-pressure settings using multi-tasking, communication, interpersonal, organizational, and teamwork skills to effectively manage high-volume workloads. I am confident that my healthcare experience, skills, and knowledge will be assets to your goals.
Overview
31
31
years of professional experience
Work History
Engagement Center Specialist
Community Hospital
Munster, IN
06.2018 - Current
- Ensure proper registration of patients & verify insurance coverage is correct, active & eligible
- Obtain prior authorizations for MRI/PET/CT/Cardiovascular & Special Procedures.
- Obtain retro authorizations for Cath Lab procedures resulting in high dollar cost savings.
- Initiate & obtain authorizations via phone or online portals
- Provide backup support to the scheduling department with inbound bilingual Spanish calls
- Provide system training to new hire employees.
Surgery Scheduler
Franciscan Alliance
08.2015 - 05.2017
- Coordinate operating room schedules for surgeons and anesthesia physicians
- Organize patient charts & ensure surgery certifications are complete prior to surgery
- Prepare patient charts post-surgery and complete all surgical billing, ensuring proper posting of surgery charges in accordance with hospital guidelines
- Provide administrative support to surgical nurse manager and stock operating room with appropriate/requested supplies and equipment
- Maintain compliance with HIPAA, EMTALA and all Franciscan policies in regard to confidentiality, telephone etiquette and infection control practices.
Central Scheduler/Registrar
Franciscan Alliance
05.2007 - 08.2015
- Call center environment scheduling all ancillary appointments for patients wishing to schedule outpatient testing
- Ensure proper preregistration of all scheduled patients & communicate instructions for procedures
- Experience with ICD-10, ICD-9 and CPT-4 coding to ensure proper billing for each patient according to insurance requirements
- Obtain cash quotes for self-pay patients and collect funds from patients as necessary.
Pharmacy Technician
Franciscan Alliance
04.1993 - 05.2007
- Responsible for filling outpatient prescription orders
- Responsible for ordering drugs & maintaining proper supply levels
- Reconcile and handle insurance payments for prescription claims
- Maintain a high volume of communication via phone and in-person to process patient prescriptions
- Verify & clarify physician orders
- Minimized risk and maintained accuracy adhering to proper medication-handling techniques and industry best practices.
Education
Pharmacy Technician Certificate -
South Suburban College
South Holland, IL06.1992
Diploma -
Marian Catholic HS
Chicago Heights, IL05.1989
Skills
- In Depth Medical Insurance Knowledge
- Analytical Problem Solving
- Persistent and Self Motivated
- Well Developed Relationship Abilities
- Bilingual English Spanish & American Sign Language
- Proficient in Microsoft Word, Excel & Outlook and Epic One Chart
Timeline
Engagement Center Specialist
Community Hospital
06.2018 - Current
Surgery Scheduler
Franciscan Alliance
08.2015 - 05.2017
Central Scheduler/Registrar
Franciscan Alliance
05.2007 - 08.2015
Pharmacy Technician
Franciscan Alliance
04.1993 - 05.2007
Pharmacy Technician Certificate -
South Suburban College
Diploma -
Marian Catholic HS