Maria Castro

Teller

Bank of America

Rockford

08.2008 - 06.2011

Processed customer transactions efficiently and accurately at a major financial institution.
Assisted clients with account inquiries and provided personalized service to enhance satisfaction.
Managed cash drawer operations and balanced funds at the end of each shift.
Promoted banking products and services to meet customer needs and foster relationships.
Collaborated with team members to ensure smooth daily operations within the branch.
Educated customers on digital banking tools to improve accessibility and convenience.
Handled customer complaints professionally, resolving issues to maintain client trust.
Adhered to compliance protocols and security measures for all banking transactions.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Balanced cash drawers on a daily basis.
Handled large volumes of currency quickly and accurately with minimal errors.
Answered customer inquiries regarding bank products and services.
Maintained confidentiality of all customer records and information according to company policies.
Built and maintained client relationships through quality, personalized interactions.
Verified customers' identification to ensure compliance with laws and regulations.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Delivered exceptional service to customers in person or over telephone.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Followed up on requests from customers in a timely manner.
Identified fraudulent activity or suspicious behavior immediately reported it to management.
Explained the features of various banking products available to customers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Continuously updated knowledge about banking products, services, policies and regulations.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Summary

Overview

Work History

Secretary

School Bus Driver

Teller

Education

Skills

Languages

Affiliations

Timeline

Secretary

School Bus Driver

Teller

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