Maria Breen
Bolingbrook,IL
Summary
Hardworking professional with a background in management and customer service. Strong focus on team collaboration and adaptability to ensure smooth operations and efficient problem solving. Dedicated, well organized, highly communicative and detail-oriented.
Overview
16
16
years of professional experience
Work History
Fulfillment Expert
Target
10.2012 - 12.2021
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully adjusting workflow strategies to maintain peak performance levels.
- Prioritized tasks effectively within a fast-paced environment.
- Maintained order accuracy by reviewing and verifying customer information and product specifications.
- Maintained customer satisfaction with timely processing and shipping orders, ensuring prompt delivery to clients.
- Facilitated communication between the fulfillment and other company departments, ensuring seamless collaboration supporting overall business objectives.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Participated actively in regular safety training sessions.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
Bilingual Customer Service Representative
US Celluar
04.2010 - 02.2011
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Guest Service Team Leader
Target
09.2005 - 03.2010
- Assisted in check-in and check-out processes for improved guest experience and reduced wait times.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Conducted regular performance evaluations of team members to provide constructive feedback for professional development.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Trained new team members on company policies, procedures, and best practices in guest services.
Education
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Chicago, IL06.1993
Some College (No Degree) -
Chicago State University
Chicago, ILSkills
- Customer service
- Time management
- Order picking
- Safety compliance
- Quick learner
- Problem-solving
- Staff training
- Call center experience
- Team supervision
- Issue research
- Multitasking
- Computer skills
- Phone and email etiquette
- Flexibility and adaptability
- Empathy and patience
- Bilingual communication
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Expert
Target
10.2012 - 12.2021
Bilingual Customer Service Representative
US Celluar
04.2010 - 02.2011
Guest Service Team Leader
Target
09.2005 - 03.2010
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Some College (No Degree) -
Chicago State University
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