Mari-Jo Reed
Machesney Park
Summary
Dedicated Benefits Specialist with a solid track record in administering employee benefits programs. Strong focus on confidentiality and employee support, adept at processing enrollments and addressing inquiries to enhance workforce satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Harlem School District
Machesney Park
06.2013 - Current
- Administered employee benefits programs and answered inquiries regarding plan details, claims and union contracts.
- Reviewed and processed benefit enrollment beginning to end, including update vendor systems.
- Coordinated with insurance providers to resolve coverage issues and discrepancies.
- Processed benefit enrollment forms, changes, and terminations.
- Researched and resolved employee inquiries regarding benefits programs.
- Process workers compensation, FMLA, leaves of absences and restrictions.
Customer Service Representative
Gallagher (MBP)
Rockford
07.2010 - 06.2013
- Assisted members with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Blue Cross and Blue Shield of Illinois
Rockford
07.1992 - 07.2010
- Provide major support and point of contact for sales representatives, account executives, brokers, group administrators, internal and external customers.
- Detailed data of all contracts into E-Sales Tools for underwriting.
- Assembled processing guidelines, assisted unit to maximize 98% or better accuracy and quality.
Education
Bachelor of Science - Education Administration
Grand Canyon University
Phoenix, AZWinnebago High School
Winnebago, ILSkills
- Munis system
- Microsoft Office
- Benefits administration
- High degree of confidentiality
- Strong customer relations
- Excellent organization skills
Certification
- IMRF Certified Agent
- DMEC Certified Leave Management Specialist Designation
- DMEC ADA Accommodation Microcredential
Timeline
Benefits Specialist
Harlem School District
06.2013 - Current
Customer Service Representative
Gallagher (MBP)
07.2010 - 06.2013
Customer Service Representative
Blue Cross and Blue Shield of Illinois
07.1992 - 07.2010
Bachelor of Science - Education Administration
Grand Canyon University
Winnebago High School