Margarita Unzueta
Chicago
Summary
Highly motivated bilingual professional with extensive experience in customer service roles, including managing client relationships, resolving complaints, and ensuring customer satisfaction. Proven ability to effectively communicate, both in English and Spanish, and a strong commitment to enhancing the customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher Assistant/Floater
Tandem
02.2024 - Current
- Assisted lead teachers with classroom management and student support
Tutor
Varsity Tutors
09.2023 - Current
- Supported students in becoming independent learners, assisting with homework and lesson planning
School Aide
Chicago Public Schools
03.2021 - 04.2023
- Provided administrative support, including data entry and email correspondence
- Acted as the primary contact for teachers and staff, offering solutions and support
- Created reports and improvement plans to enhance classroom performance
Front Desk Receptionist
City of Chicago/Sanchez
05.2020 - 01.2021
- Answered incoming calls and assisted customers with inquiries regarding City of Chicago permits
- Provided recommendations based on customer needs and consistently exceeded performance targets
- Managed cash transactions and supported payroll processing
- Resolved customer complaints promptly, ensuring a high level of satisfaction
Customer Service Associate
Bank of America Merrill Lynch
10.2017 - 03.2020
- Served as the primary point of contact for corporate clients, addressing inquiries and resolving issues promptly
- Built and maintained strong relationships, ensuring client satisfaction and loyalty
- Handled escalated issues, working towards effective solutions to maintain high customer satisfaction
- Collaborated with internal teams to ensure seamless service delivery
- Processed and managed client orders, ensuring accuracy and timely delivery
Education
High School -
Thornwood High School
South Holland, IL06.2012
Skills
- Bilingual: Fluent in English and Spanish
- Customer Relationship Management
- Complaint Resolution
- Communication and Interpersonal Skills
- Data Entry and Reporting
- Cash Handling and Payroll Support
- Team Collaboration
Certification
- First Aid Certification
- CPR Certification
- Gateway Training - Early Childhood
Timeline
Teacher Assistant/Floater
Tandem
02.2024 - Current
Tutor
Varsity Tutors
09.2023 - Current
School Aide
Chicago Public Schools
03.2021 - 04.2023
Front Desk Receptionist
City of Chicago/Sanchez
05.2020 - 01.2021
Customer Service Associate
Bank of America Merrill Lynch
10.2017 - 03.2020
High School -
Thornwood High School
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