Margarita Salgado
Waukegan
Summary
Dynamic and detail-oriented professional with extensive experience in patient scheduling and insurance verification at PromptMed Urgent Care. Proven ability to enhance patient relations and streamline intake processes, ensuring HIPAA compliance. Skilled in Microsoft Office and adept at managing multi-line phone systems, fostering a welcoming environment for patients.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management.
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Organized and accurate in managing patient flow.
Overview
25
25
years of professional experience
Work History
Front Desk Medical Receptionist
PromptMed Urgent Care
11.2024 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Customer Service Cashier
Walmart
01.2022 - 11.2024
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning of each shift.
- Redeemed coupons to discount purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Packer Associate
Amazon
04.2020 - 01.2022
- Assisted with quality and production process improvements to support new packaging initiatives.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed items per customer specifications.
- Operated tape machines,and label printers to package items correctly.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Loaded merchandise into specific packages most suited for product dimensions.
- Organized items on racks, shelves and bins to maintain established order.
- Packaged fragile items with cushioning material.
- Utilized adhesive labels and other materials to package items.
- Sorted and stacked finished items.
- Monitored packaging machinery to make needed adjustments.
- Loaded and unloaded items from production line.
- Placed items into bags, boxes or other containers.
- Counted items to verify accuracy of orders.
- Cleaned and maintained production area and equipment.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
Pharmacy Technician
Chewy Pharmacy
02.2015 - 03.2020
- Entered and processed Pet prescriptions into internal system.
- Communicated with patients to collect information about prescription with pharmacists.
- Labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Patient Scheduler
Scheck & Siress: Prosthetics, Orthotics, Pedorthics
03.2013 - 01.2015
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Answered phone calls and messages for two physicians Podiatrist medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
Bilingual Customer Service Representative
Trover Solutions
01.2000 - 02.2012
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided language translation services for customer service inquiries.
- Met all call quality standards and daily quotas for first-call resolution.
- Utilized Spanish proficiency to build relationships with Spanish speaking customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service objectives by providing superior customer service to Spanish speaking customers.
- Translated documents, forms and other materials from English to Spanish.
- Documented customer service policies, scripts and procedures in Spanish.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Associate of Applied Science - Medical Assisting
Brown Mackie College-Louisville
Louisville, KY06-2010
Skills
- Billing support
- Paperwork coordination
- Insurance verification
- Intake form processing
- Patient scheduling
- Call handling
- Patient registration
- Microsoft office
- Check-in management
- Information documentation
- Documentation
- Patient relations
- Payment collection
- HIPAA compliance
- Schedule coordination
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Medical Receptionist
PromptMed Urgent Care
11.2024 - Current
Customer Service Cashier
Walmart
01.2022 - 11.2024
Packer Associate
Amazon
04.2020 - 01.2022
Pharmacy Technician
Chewy Pharmacy
02.2015 - 03.2020
Patient Scheduler
Scheck & Siress: Prosthetics, Orthotics, Pedorthics
03.2013 - 01.2015
Bilingual Customer Service Representative
Trover Solutions
01.2000 - 02.2012
Associate of Applied Science - Medical Assisting
Brown Mackie College-Louisville
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