Margarita Rosa
Lansing
Summary
Dynamic Eligibility Specialist with extensive experience at the State of Indiana, adept at evaluating program eligibility and enhancing client outcomes. Proven skills in effective communication and data entry, successfully trained new staff and streamlined application processes, ensuring compliance and improving service delivery. Knowledgeable in public assistance programs and case management software.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist Consultant 3
State of Indiana
05.2017 - Current
- Evaluated eligibility for various state assistance programs, ensuring compliance with regulations.
- Analyzed applicant data to determine program suitability and eligibility status.
- Collaborated with social services to streamline application processes and improve client outcomes.
- Conducted training sessions for new staff on eligibility criteria and application procedures.
- Interviewed applicants and explained scope of different available benefits.
Retail Worker
Ross
10.2019 - 06.2020
- Improved customer service by assisting shoppers with product inquiries and recommendations.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Maintained store organization through effective merchandising and inventory management practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Eligibility Specialist
Conduit/State Of Indiana
04.2009 - 05.2017
- Assisted in determining eligibility for various programs and services.
- Conducted initial assessments to gather required documentation from applicants.
- Collaborated with team members to streamline application processing procedures.
- Maintained accurate records of client interactions and eligibility determinations.
- Utilized case management software to track application statuses and updates.
Education
High School Diploma -
MORENO VALLEY HIGH SCHOOL
Moreno Valley, CA06-1985
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Interviewing
- Verbal communication
- Public assistance
- Knowledgeable in IEDSS
Timeline
Retail Worker
Ross
10.2019 - 06.2020
Eligibility Specialist Consultant 3
State of Indiana
05.2017 - Current
Eligibility Specialist
Conduit/State Of Indiana
04.2009 - 05.2017
High School Diploma -
MORENO VALLEY HIGH SCHOOL
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