Summary
Overview
Work History
Education
Skills
Timeline
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Margarita R Merced

Roscoe

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's
08.2018 - 11.2021
  • Front end/ Back end cashier
  • Ensured food was correctly handled and stored
  • Won a certificate for Best Customer Service at my store
  • Made sure work area was clean and up to good standards
  • Was able to work under pressure and high standards while keeping my composure

Store Leader

Leap
11.2021 - Current
  • Manage store operations
  • Create different methods to increase sales revenue
  • Customer service ( helping diffuse situations and creating solutions)
  • Business Reviews

Shift Supervisor

Starbucks
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

Graduation -

William Howard Taft HS
Chicago, IL
06.2019

Skills

  • Workplace safety
  • Employee training
  • Staff management
  • Cash handling
  • Customer-oriented
  • Training and mentoring
  • Staff motivation
  • Staff development
  • Inventory control and record keeping

Timeline

Shift Supervisor

Starbucks
08.2024 - Current

Store Leader

Leap
11.2021 - Current

Shift Manager

McDonald's
08.2018 - 11.2021

Graduation -

William Howard Taft HS

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Margarita R Merced