Margarita Golodnikov

• Managed the variety of the hotel departments, the head departments, and the employees.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.

Worked as an Israeli cruise ambassador.

(Hebrew- Russian- English)

• Started at the reception. Required to guide, translate, explain the passengers in any topic, and answer any question. Solved issues and problems for passengers.

Helped the passengers adjust to the new environment, while coming on board and during the

vacation.

• Worked at the entertainment department. Helped to translate, took a part in presentations, announcements ,etc.
• Continued as a Tour guide-Translator in the shore excursion department. Worked as a guide, translator, and in the office.

Cooperated with all departments on board (Hotel, kitchen, hospital ,etc).

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Applied effective time management techniques to meet tight deadlines.
• Worked flexible hours across night, weekend and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Developed strong communication and organizational skills through working on group projects.

• Trained my colleagues.
• Worked as the only Israeli in the team, facing Israeli passengers.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Greeted customers and visitors in-person and via telephone calls.
• Kept reception area clean and neat to give visitors positive first impression.
• Acted as first point of contact and set appointments for prospective clients.
• Worked successfully under pressure.
• Handled complaints and questions, from crew and passengers.
• Handled long shift hours and night shifts.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with locals and travelers from all around the world.
• Maintained excellent attendance record, consistently arriving to work on time.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.