Margaret Steiner
Cary
Summary
Compassionate and experienced adoption professional with over six years of experience supporting adoptive families throughout the adoption process. Progressed from Administrative Assistant to Adoptive Parent Coordinator and currently serve as Assistant Director at Angel Adoption Inc. Skilled in client communication, relationship management, coordination, team support, and navigating sensitive and emotionally complex situations. Known for providing compassionate guidance while balancing the needs of families and staff.
Overview
10
10
years of professional experience
Work History
Assistant Director
Angel Adoption Inc.
02.2023 - Current
- Provide guidance and support to adoptive families as they navigate the emotional and logistical challenges of the adoption process.
- Communicate with families throughout their adoption journey regarding preferences, profiles, contracts, timelines, and adoption opportunities.
- Educate families about the adoption process and provide individualized support based on their unique circumstances and needs.
- Work closely with the Adoptive Parent Services team to monitor staff responsibilities, ensure tasks are completed, and support overall team efficiency.
- Review family preferences and provide recommendations to help maximize adoption opportunities while respecting preferences that are important to each family.
- Build and maintain strong relationships with families throughout their adoption journey while addressing questions, concerns, and challenges with compassion and professionalism.
- Collaborate with leadership and staff to support organizational goals and maintain a positive experience for clients.
Adoptive Parent Coordinator
Angel Adoption Inc.
01.2020 - Current
- Served as the primary point of contact and ongoing support for adoptive families throughout their adoption journey.
- Guided families through the adoption process, answering questions and providing education and resources.
- Regularly communicated with families regarding adoption opportunities, preferences, and profile exposure.
- Supported families through emotionally challenging situations, including long wait times, potential opportunities, failed opportunities, and changes in adoption plans.
- Built trusting relationships with families through consistent, compassionate, and personalized communication.
- Monitored family progress and maintained ongoing communication to ensure families remained informed and supported.
- Helped families navigate time-sensitive adoption opportunities and make informed decisions based on their individual circumstances and preferences.
Administrative Assistant
Angel Adoption Inc.
11.2019 - 01.2020
- Provided administrative and organizational support to the Adoptive Parent Services team.
- Maintained accurate records and supported the coordination of information between staff and adoptive parents.
- Assisted with various administrative tasks to support efficient and organized agency operations.
Nanny
Private Family
Chicago, IL
09.2017 - 09.2019
- Provided attentive, dependable, and nurturing care for children while supporting their daily routines and individual needs.
- Managed daily schedules, activities, meals, laundry, learning, and age-appropriate enrichment.
- Built strong, trusting relationships with children and parents through consistent communication and reliability.
- Adapted to changing schedules and family needs while maintaining a calm and supportive environment.
- Communicated regularly with parents regarding children's activities, routines, and overall well-being.
- Demonstrated strong organizational skills, responsibility, patience, and discretion while working independently in a private home.
Intern
CASA of Brown County
Green Bay, WI
08.2016 - 05.2017
- Supported the organization in its mission to advocate for children involved in the child welfare system.
- Served as a Court Appointed Special Advocate (CASA) for three children, providing consistent support and advocating for their best interests.
- Assisted with administrative and organizational tasks to support CASA programming and daily operations.
- Gained experience working in sensitive environments involving children, families, and complex personal circumstances.
- Developed strong skills in advocacy, communication, and building supportive relationships with children and families.
- Maintained professionalism, confidentiality, and sensitivity when handling private and personal information.
Education
Bachelor of Arts - Sociology With A Concentration in Human Services
St. Norbert College
De Pere, WI05-2017
Skills
- Adoption Services & Family Support
- Client Relationship Management
- Family & Expectant Parent Communication
- Case Coordination
- Team Leadership & Support
- Conflict Resolution
- Emotional Support & Active Listening
- Sensitive Situation Management
- Client Education & Advocacy
- Administrative Coordination
- Written & Verbal Communication
- Problem-Solving
- Organization & Time Management
- Confidentiality & Discretion
- Staff management
- Strategic planning
- Creative direction
ADDITIONAL INFORMATION
- Extensive experience working with families navigating complex and emotionally sensitive situations.
- Progressive career advancement within the adoption field, moving from Administrative Assistant to Adoptive Parent Coordinator and Assistant Director.
Timeline
Assistant Director
Angel Adoption Inc.
02.2023 - Current
Adoptive Parent Coordinator
Angel Adoption Inc.
01.2020 - Current
Administrative Assistant
Angel Adoption Inc.
11.2019 - 01.2020
Nanny
Private Family
09.2017 - 09.2019
Intern
CASA of Brown County
08.2016 - 05.2017
Bachelor of Arts - Sociology With A Concentration in Human Services
St. Norbert College