Margaret Fullington
Litchfield
Summary
Versatile and achievement-oriented professional with a background at HCSC - Blue Cross Blue Shield of Illinois, adept in customer services and data entry. Excelled in resolving high-volume customer inquiries, enhancing customer satisfaction through assertive communication and meticulous issue research. Proven track record in improving first-call resolution metrics, showcasing exceptional documentation coordination and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
06.2022 - Current
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Documented customer concerns and inquiry resolutions in internal computer system.
- B&E trained, BHU B&E trained, Fully claims trained, Hybrid trained, TX Facility Pricing trained , and Baylor trained
Elderly Caregiver
Addus Home Health Care
06.2021 - 06.2022
- Offered companionship and kindness to elderly patients.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Sewing Machine Operator
Atlas
09.2019 - 06.2020
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Supported performance targets by maintaining clean and neat work areas.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
Factory Production Worker
Dometic
03.2019 - 03.2020
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Floor Worker
IFM
11.2017 - 05.2018
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Executed daily operations quickly and accurately, achieving productivity targets.
- Loaded, unloaded and stored supplies and materials in secure, orderly systems.
- Scanned and recorded inventory to maintain product supply levels and track shipments.
- Upheld company standards in personal appearance and work ethic; consistently punctual and reliable during scheduled shifts.
- Enhanced customer satisfaction by maintaining a clean and safe shopping environment.
Cashier/Deposit Clerk
Rural King
10.2015 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Applied Science - Accounting
Lincoln Land Community College
Springfield, ILGED -
Lewis County High School
Hohenwald, TN03-1998
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Data entry
- Inbound call management
- Assertiveness
- Issue research
- Documentation coordination
- Billing and payments
Timeline
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
06.2022 - Current
Elderly Caregiver
Addus Home Health Care
06.2021 - 06.2022
Sewing Machine Operator
Atlas
09.2019 - 06.2020
Factory Production Worker
Dometic
03.2019 - 03.2020
Floor Worker
IFM
11.2017 - 05.2018
Cashier/Deposit Clerk
Rural King
10.2015 - 01.2018
Associate of Applied Science - Accounting
Lincoln Land Community College
GED -
Lewis County High School
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