Margaret Castillo
Chicago
Summary
Adept at steering high-volume environments with grace, I excelled in roles at Starbucks and Corewell Health, showcasing exceptional time management and problem-solving skills. My leadership at Bruegger's Bagels improved team efficiency and customer satisfaction, highlighting my ability to blend strategic planning with empathetic team collaboration. I am looking to continue learning new skills to connect with others and am eager to contribute my own care and enthusiasm in a new and exciting environment.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
03.2021 - 11.2022
- Managed lines and crowds during peak hours with efficient and friendly service.
- Provided personalized recommendations and memorized customer preferences, building strong connections with clientele.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Memorized all recipes and menus to correctly deliver each order to customers.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
Supervisor
Brueggers Bagels
03.2020 - 10.2020
- Contributed strong and kind leadership to team members through reliability, problem-solving, efficiency, and organization.
- Inspired clear communication between team members by demonstrating compassion, encouraging feedback and offering time to discuss ideas.
- Ensured customer satisfaction with active listening, effective solutions, and timely response to inquiries.
- Displayed commitment to the values and regulations of the company by holding self and others accountable.
- Committed to learning all recipes and menu items as well as personal preferences from customers, ensuring smooth and efficient production of each order.
Nutrition Services Technician
Corewell Health
08.2017 - 11.2019
- Retained and executed mandatory procedures in delivering the correct nutrition to each patient in a timely manner.
- Adhered to strict sanitation guidelines and procedures making certain to uphold the safety of all patients.
- Successfully completed all mandatory training sessions pertaining to food safety regulations, ensuring full compliance at all times when handling any edible items throughout the facility.
- Provided exceptional customer service to patients, addressing concerns or complaints promptly and professionally.
Education
High School Diploma -
Northview High School
Grand Rapids, MI05-2016
Skills
- Time management
- Problem-solving
- Reliability
- Strategic planning
- Adaptive and creative
- Attention to detail
- Multitasking
- Team collaboration
Languages
Spanish
Limited Working
Timeline
Barista
Starbucks
03.2021 - 11.2022
Supervisor
Brueggers Bagels
03.2020 - 10.2020
Nutrition Services Technician
Corewell Health
08.2017 - 11.2019
High School Diploma -
Northview High School
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