Margaret Castillo
Chicago
Summary
Adept at steering high-volume environments with grace, I excelled in roles at Starbucks and Corewell Health, showcasing exceptional time management and problem-solving skills. My leadership at Bruegger's Bagels improved team efficiency and customer satisfaction, highlighting my ability to blend strategic planning with empathetic team collaboration. I am looking to continue learning new skills to connect with others and am eager to contribute my own care and enthusiasm in a new and exciting environment.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Cambridge, MA
03.2021 - 11.2022
- Managed lines and crowds during peak hours with efficient and friendly service.
- Provided personalized recommendations and memorized customer preferences, building strong connections with clientele.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Memorized all recipes and menus to correctly deliver each order to customers.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
Supervisor
Brueggers Bagels
Milton, MA
03.2020 - 10.2020
- Contributed strong and kind leadership to team members through reliability, problem-solving, efficiency, and organization.
- Inspired clear communication between team members by demonstrating compassion, encouraging feedback and offering time to discuss ideas.
- Ensured customer satisfaction with active listening, effective solutions, and timely response to inquiries.
- Displayed commitment to the values and regulations of the company by holding self and others accountable.
- Committed to learning all recipes and menu items as well as personal preferences from customers, ensuring smooth and efficient production of each order.
Nutrition Services Technician
Corewell Health
Grand Rapids, MI
08.2017 - 11.2019
- Retained and executed mandatory procedures in delivering the correct nutrition to each patient in a timely manner.
- Adhered to strict sanitation guidelines and procedures making certain to uphold the safety of all patients.
- Successfully completed all mandatory training sessions pertaining to food safety regulations, ensuring full compliance at all times when handling any edible items throughout the facility.
- Provided exceptional customer service to patients, addressing concerns or complaints promptly and professionally.
Education
High School Diploma -
Northview High School
Grand Rapids, MI05-2016
Skills
- Time management
- Problem-solving
- Reliability
- Strategic planning
- Adaptive and creative
- Attention to detail
- Multitasking
- Team collaboration
Languages
Spanish
Limited Working
Timeline
Barista
Starbucks
03.2021 - 11.2022
Supervisor
Brueggers Bagels
03.2020 - 10.2020
Nutrition Services Technician
Corewell Health
08.2017 - 11.2019
High School Diploma -
Northview High School