Margaret Carton, PT
ROCK ISLAND
Summary
Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinic Manager
Advanced Rehab and Sports Medicine
02.2016 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Compiled statistical data and implemented changes based on the data
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
Owner
Twin Rivers Physical Therapy, PC
12.2001 - 02.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Assistant Professor, ACCE
Black Hawk College, PTA Program
08.1995 - 08.2005
- Mentored students and communicated internship and employment opportunities.
- Applied innovative teaching methods to encourage student learning objectives.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
Education
Master of Science - Physical Therapy
Washington University in St Louis
St. Louis, MO12-1990
Bachelor of Science - Biology
Millikin University
Decatur, IL05-1989
Skills
- Administrative leadership
- Employee performance evaluations
- Performance metrics
Certification
Licensed in Illinois and Iowa
Timeline
Clinic Manager
Advanced Rehab and Sports Medicine
02.2016 - Current
Owner
Twin Rivers Physical Therapy, PC
12.2001 - 02.2016
Assistant Professor, ACCE
Black Hawk College, PTA Program
08.1995 - 08.2005
Licensed in Illinois and Iowa
Master of Science - Physical Therapy
Washington University in St Louis
Bachelor of Science - Biology
Millikin University
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