Mardol Hernandez
Midlothian
Summary
Dynamic Assistant Manager with a proven track record at Oreilly Auto Parts , enhancing customer satisfaction and fostering strong team leadership. Skilled in decision-making and time management, adept at driving sales growth and ensuring operational excellence. Excels in customer service and staff training, contributing to significant business achievements.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Oreilly Auto Parts D
06.2017 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Oversaw daily operations to maintain store cleanliness and organization.
Receptionist
Metro South Hospital
09.2013 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Eisenhower High School
Blue Island, IL05-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Employee scheduling
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Oreilly Auto Parts D
06.2017 - Current
Receptionist
Metro South Hospital
09.2013 - 10.2015
High School Diploma -
Eisenhower High School
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