Marcus J. Robinson
Chicago
Summary
Dynamic hospitality professional recognized for exceptional productivity and efficient task execution. Proficient in customer service, food safety protocols, and cash handling, ensuring seamless operations during high-demand periods. Strong teamwork, communication, and adaptability skills contribute to enhanced customer satisfaction and a positive work environment.
Overview
22
22
years of professional experience
Work History
Sandwich Artist
Lunch Heroes
Chicago
05.2025 - 06.2026
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Utilized point-of-sale system for processing transactions accurately.
- Prepared fresh sandwiches using quality ingredients and proper techniques.
- Collaborated with team members to ensure efficient sandwich assembly.
- Followed food safety guidelines to ensure product quality and hygiene.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Trimmed meats and cheeses to enhance sandwich quality.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Completed opening, closing, and shift change tasks by following company guidelines.
Guest Service Attendant
Culver's Restaurant
Chicago
09.2025 - 02.2026
- Greeted customers warmly and provided assistance with menu selection.
- Operated cash register and processed customer transactions to enhance customer experience.
- Maintained cleanliness and organization of dining and service areas.
- Followed food safety guidelines and ensured compliance with health regulations.
- Restocked supplies to ensure seamless service during peak hours.
- Served meals to customers in a friendly and courteous manner.
- Organized take-out orders for customers who requested them.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Food Court Manager
Wells Street Market & Cantina (Kitchen United)
Chicago
03.2022 - 04.2025
- Oversaw food court operations and ensured compliance with health regulations.
- Monitored food quality and presentation standards across all vendors.
- Implemented safety protocols, ensuring compliance with health regulations and promoting a clean working environment.
- Resolved customer concerns promptly, improving dining satisfaction and loyalty.
- Collaborated with vendors to streamline menu offerings and reduce waste.
- Provided leadership to team members by setting goals, giving direction, providing training and feedback, and motivating employees.
- Coordinated special events to enhance community engagement and promote food court activities. such as promotions or fundraisers related to Food Court activities.
- Performed regular inspections of equipment and facilities to ensure proper functioning.
- Responded quickly and effectively to customer complaints or inquiries regarding food quality or service issues.
- Conducted weekly meetings with staff to review performance and discuss any necessary changes or improvements.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Banquet Server
Coastal Connections
Hilton Head Island
02.2012 - 02.2024
- Delivered exceptional service during events, ensuring guest comfort and satisfaction.
- Set up banquet tables and decorations per event specifications and layouts.
- Collaborated with kitchen staff to ensure timely delivery of dishes to guests.
- Maintained cleanliness of dining areas, promoting a pleasant atmosphere throughout events.
- Responded to guest inquiries and requests with professionalism and attentiveness.
- Tracked inventory levels of serving supplies to ensure availability. of serving supplies, reporting shortages to management team.
- Assisted in setup and breakdown of banquet tables, chairs, linens, and equipment.
- Replenished buffet lines with fresh food.
Dietary Aide
Symphony Residences of Lincoln Park
Chicago
06.2020 - 12.2022
- Collaborated with nutritionists to ensure compliance with dietary restrictions.
- Prepared nutritious meals according to dietary guidelines and resident preferences.
- Contributed to team meetings on menu planning and operational improvements to enhance service quality.
- Delivered food and snacks in alignment with planned menu and patients' dietary orders to ensure compliance and satisfaction.
- Maintained a safe working environment by following all safety protocols.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
- Engaged residents in activities to enrich their experience and promote a positive atmosphere.
Hotel Front Desk Receptionist
Quality Inn Hotel
Beaufort
07.2012 - 01.2020
- Welcomed guests at the reception area. warmly and checked in visitors efficiently.
- Managed reservations with property management software, enhancing booking efficiency.
- Processed payments and maintained accurate cash records for financial integrity.
- Resolved guest inquiries and issues promptly, ensuring high guest satisfaction.
- Coordinated with housekeeping for timely room readiness, improving guest experience.
- Trained new staff on front desk procedures, enhancing team efficiency.
- Monitored lobby security cameras, ensuring safety of staff and guests.
- Conducted end-of-shift reports for front desk operations, maintaining operational transparency.
Childcare Provider
YMCA of Beaufort County
Port Royal
06.2006 - 06.2012
- Supervised children in various activities and ensured their safety at all times.
- Organized educational games and crafts that enhanced children's creativity and learning skills.
- Communicated effectively with parents regarding children's daily activities and behavior.
- Developed age-appropriate lesson plans that aligned with YMCA's educational goals.
- Implemented behavior management techniques that created a positive and supportive environment for children.
- Collaborated with staff to create a welcoming and inclusive atmosphere for all families.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Drive-Thru Cashier
Sonic
Lady's Island
09.2004 - 05.2006
- Processed customer orders at drive-thru window with accuracy and efficiency.
- Managed cash transactions and processed payments accurately to ensure seamless customer experience.
- Greeted customers and took orders while delivering detailed product information to support informed choices.
- Assisted customers with menu selections and provided prompt answers to enhance satisfaction.
- Communicated with team members to maintain smooth operations.
- Prepared drinks, ice cream, and special items to complete food orders.
- Ensured compliance with health and safety regulations during food preparation.
- Refilled napkins, lids, and straws to prepare drive-thru station for next shift.
Education
Bachelor of Arts - Early Childhood Education
South Carolina State University
Orangeburg, SC05-2011
Bachelor of Arts - Hospitality And Tourism Management
Johnson & Wales University
Providence, RI07-2026
Skills
- Food safety regulations
- Customer service
- Team collaboration
- Inventory management
- Event management
- Child development
Timeline
Guest Service Attendant
Culver's Restaurant
09.2025 - 02.2026
Sandwich Artist
Lunch Heroes
05.2025 - 06.2026
Food Court Manager
Wells Street Market & Cantina (Kitchen United)
03.2022 - 04.2025
Dietary Aide
Symphony Residences of Lincoln Park
06.2020 - 12.2022
Hotel Front Desk Receptionist
Quality Inn Hotel
07.2012 - 01.2020
Banquet Server
Coastal Connections
02.2012 - 02.2024
Childcare Provider
YMCA of Beaufort County
06.2006 - 06.2012
Drive-Thru Cashier
Sonic
09.2004 - 05.2006
Bachelor of Arts - Early Childhood Education
South Carolina State University
Bachelor of Arts - Hospitality And Tourism Management
Johnson & Wales University