Summary
Work History
Education
Skills
Timeline
Generic

Marcus Van Brocklin

Freeport

Summary

Results-driven professional with extensive experience, excelling in claims management and customer service. Proven track record in enhancing financial reporting and implementing cost reduction strategies. Adept at analyzing data and delivering exceptional customer service, consistently prioritizing high-value situations for swift resolution.

Work History

Claims Adjuster

Metlife Auto & Home
Freeport
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Input claim information and payments into company database.
  • Discussed current cases and issues in claim committee meetings.
  • Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.

Insurance Manager

Farmers Insurance Company
Freeport
  • Coordinated preparation of external audit materials and external financial reporting.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Managed the claims process, including reviewing, negotiating and settling claims.

Quality Assurance Analyst

Apple
Freeport
  • Utilized client satisfaction surveys to improve service quality.
  • Monitored bug resolution efforts and tracked successes.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.

Education

Bachelor of Science - Computer And Information Systems

University of Dubuque
Dubuque, IA
05-2016

Skills

  • Claims management
  • Legal research
  • Financial reporting
  • Cost reduction
  • Data analysis
  • Customer service

Timeline

Claims Adjuster

Metlife Auto & Home

Insurance Manager

Farmers Insurance Company

Quality Assurance Analyst

Apple

Bachelor of Science - Computer And Information Systems

University of Dubuque

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Marcus Van Brocklin