Marcus Patrick
Oak Lawn
Summary
Dynamic and results-driven professional with extensive experience in fast-paced environments, adept at collaborating with employees at all levels. Major strengths include a strong commitment to safety, exceptional leadership abilities, and outstanding communication skills. Recognized for a proactive approach, attention to detail, and a solid track record as a reliable team player while consistently upholding compliance standards in regulated settings. Passionate about fostering a positive work culture and driving operational excellence through effective teamwork and strategic initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager Bus Service Management
Chicago Transit Authority
01.2021 - Current
- Responsibilities: Oversight over (8) Managers & (90+) Supervisors in the department. Plan, assign, and review work of Managers to ensure that agency objectives are met. Participate in the development, administration, and monitoring of programs, policies, goals, and departmental objectives and ensure consistency in interpretation. Develop methods to improve department workflow and processes. Oversee payroll and other HR functions of the department and supervise the preparation and processing of personnel documents including grievance responses. Coordinate department projects, correspond with our internal and external customers to create Service Bulletins to give our customers and Bus Operators advance notice of bus detours throughout the city for street projects, emergencies, and minor/major city events. Monitor and evaluate the performance of both bargained for employees and non-bargained for employees to ensure fair contract and company policies are being adhered to. Monitor violations of rules, regulations, and operating procedures of both bargained for and non-bargained for personnel and determine the appropriate disciplinary action when warranted.
Acting Senior Manager Bus Service Management
Chicago Transit Authority
04.2019 - 01.2021
- Responsibilities: Managed all (3) Regions within a 2-year span (North Region, Central Business District, and South Region). Oversight over (8) Managers & (90+ Supervisors in the department. Same responsibilities as above.
Manager - Bus Service Management
Chicago Transit Authority
11.2015 - 02.2019
- Responsibilities: Provide oversight over (8) Managers & (90+) Supervisors in the department. Responsible for bus service restoration techniques and ensure on-time service. Assign Supervisors to respond to service interruptions or delays impacting Bus Operations. Monitor and evaluate the performance of real-time service reliability problems. Communicate with Supervisors on work progress and assist in resolving complex problems that could impact bus service restoration. Supervise Bus Shuttles during Rail Emergencies and make sure buses are in place and that rail customers are properly informed on alternate routes. Brief the rail customers in a timely manner during unplanned Street Closures, Reroutes, Parades, Protests, or inclement Weather. Take the lead to advise and instruct Supervisory personnel on where to go, what areas to station the buses, and what buses should be utilized in order to ensure that service delays are kept to a minimum. Investigate and incident and incident that occur on the buses in real-time and determine the higher course of action to take. Liaise between the CTA and OEMC during city-wide emergencies when needed. Emergency Operations Command Post was activated. Worked with multiple agencies such as CPD, CFD, the National Guard, and the Illinois State Police to keep them updated on ridership and any incident that occurred in public transportation and ensure the safety of all transit vehicles during crisis situations such as civil unrest, rioting, and large protests that interrupt the flow of traffic.
Senior Manager, Control Center Headway Management
Chicago Transit Authority
04.2015 - 11.2015
- Responsibilities: Provide oversight over (8) Managers & (90+) Supervisors ensuring efficient on-time service utilizing Bus Service Management staff in the field, along with the operation of the CAD/AVL (Clever CAD) system. Monitor daily operation and coordination of the Control Center Headway Management Department ensuring quality performance and services via the Clever Device CAD/AVL system. Directly supervised and established the necessary goals and target performance standards for Managers and Sr. Coordinator. Responsible for hiring, training, and monitoring the development of Headway Management staff. Ensures department performance and standards are met. Coordinates the development and review of new and revised department policies and procedures. Develops and communicates department policies and process changes in order to ensure efficient effect of the operation of the department. Identifies areas for training improvement within the department and makes plans for improvement. Prepares necessary reports and ensures information gathered supports staff's area informed on business issues and pertinent matters. Other duties as assigned by management to ensure the smooth operation of the department.
Senior Transit System Safety Officer
Chicago Transit Authority
10.2014 - 04.2015
- Responsibilities: Build rapport with Operators, Management, and all staff, as well as our customers in order to work together, establish good relationships, and encourage dialogue to accomplish best-in-class safety practices system-wide at the CTA. Respond to rail and bus emergencies and incidents throughout the system. Conduct accident investigations to determine measures and make recommendations to prevent future occurrences and generate accident reports. Responsible for the safe condition of bus garages and worksite facilities. Direct safety contact for bus Operators, including maintaining system-wide safety initiatives regarding Personal Protective Equipment, slips/trips/falls, and the safe operation of buses and trains. Safety analyzes concerns to determine measures factors and contribution of risk for development of mitigation strategies. Hazard Assessments by garages to read assigned garage and record and analyze hazards and then develop risk assessments for both public areas and worksites. The Safety Team then develops policies, plans, and procedures to minimize risk to the public and employees to ensure processes, policies, and practices are interpreted and applied consistently and effectively. Participating in Federal Transportation Administration Safety Assessment Briefings to implement Safety Management Systems.
General Manager
Park Inc - Charlotte Douglas International Airport
12.2013 - 06.2014
- Responsibilities: Managed over 180 employees including 5 Managers, Valets, Cashiers, and Auditors on three different shifts. Maintain a safety culture through hands-on demonstrations, literature, one-on-one coaching, and counsel. Concentrate efforts on customer service in a positive and friendly manner. Trained employees in the various operations of the site and customer service. Delegate duties as required in order to operate a clean, efficient, and safe working environment. Responsible for the review and accuracy of fiscal reporting, which includes shift reports, summary reports, and cashier reports. Perform service evaluations of on-site staff; review processes for efficiency and opportunities for improvement.
Education
Some College - Business Administration
Sullivan County Community College
Skills
- Strategic planning expertise
- Collaborative teamwork across functions
- Process optimization management
- Cross-departmental collaboration
Certification
- Transit Bus System Safety - TSI 2019 Received Certification
- Fundamentals of Bus Collision Investigation - TSI 2021 Received Certification
- FEMA Incident Command System - ICS ICS100, ICS200, ICS300, ICS400, ICS700, ICS800
- National Incident Management System (FEMA) 100b, 200b, 300, 700a, 800b 2014 & 2018 Received Certificates
- CPR/AED Training 2019 Received Certification
- CTA Third Rail Safety Qualified 2022 Received Certification
- OSHA 30-Hour General Industry Safety & Health 2015 Received Certification
- JJ Keller Positive Leadership Training 2013 Received Certification
- JJ Keller Front-Line Supervisor Certification 2013 Received Certification
- CTA DDI Interview Training 2019 Received Certification
Timeline
Senior Manager Bus Service Management
Chicago Transit Authority
01.2021 - Current
Acting Senior Manager Bus Service Management
Chicago Transit Authority
04.2019 - 01.2021
Manager - Bus Service Management
Chicago Transit Authority
11.2015 - 02.2019
Senior Manager, Control Center Headway Management
Chicago Transit Authority
04.2015 - 11.2015
Senior Transit System Safety Officer
Chicago Transit Authority
10.2014 - 04.2015
General Manager
Park Inc - Charlotte Douglas International Airport
12.2013 - 06.2014
Some College - Business Administration
Sullivan County Community College
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