Marcus Jackson
North Chicago,IL
Summary
Dynamic professional with a strong work ethic and proven customer service skills honed at Uber and Lyft. Highly adaptable, excelling in problem-solving and strategic planning, enhancing operational efficiency and customer satisfaction. My experience as a Regional Truck Driver showcases my commitment to safety and timely deliveries, ensuring seamless logistics under challenging conditions.
Overview
16
16
years of professional experience
Work History
Concierge
Uber, Lyft, InstaCart
North Chicago, Illinois
04.2023 - Current
- Facilitated deliveries and transportation for guests with special needs or requests.
- Delivered exceptional customer service to diverse clientele, promoting inclusivity and respect.
Regional Truck Driver
Transport America
Minneapolis, Minnesota
03.2020 - 03.2023
- Reduced fuel consumption through strategic route planning and effective time management.
- Exhibited exceptional attention to detail when loading and unloading freight to prevent damages or discrepancies.
- Handled unforeseen challenges calmly, communicating promptly with dispatchers to find solutions in a timely manner.
- Improved customer satisfaction by providing professional and courteous service during deliveries.
Over the Road Truck Driver
Stevens Transport
07.2017 - 02.2020
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
Inbound Receiver
Amazon
10.2015 - 06.2017
- Maintained a safe work environment by adhering to safety guidelines and properly operating equipment during the receiving process.
- Optimized space utilization within the warehouse by efficiently organizing received items based on size, weight, and category requirements.
- Collaborated with team members to unload trucks, expedite the receiving process, and minimize delays.
- Increased operational efficiency through proper storage of received items according to company standards and procedures.
Stocker
Presidential Market
11.2008 - 09.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
John Marshall High School
Chicago, ILSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Timeline
Concierge
Uber, Lyft, InstaCart
04.2023 - Current
Regional Truck Driver
Transport America
03.2020 - 03.2023
Over the Road Truck Driver
Stevens Transport
07.2017 - 02.2020
Inbound Receiver
Amazon
10.2015 - 06.2017
Stocker
Presidential Market
11.2008 - 09.2015
High School Diploma -
John Marshall High School
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