Marco Solis
Mundelein
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Potbelly
Vernon Hills
09.2022 - Current
- Utilized POS systems efficiently for order processing and inventory management.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly and professionally.
- Upheld company standards and compliance requirements for operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Meat Clerk
Mariano's
Vernon Hills
06.2022 - 08.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided friendly customer service by answering questions about available products.
- Created attractive displays of merchandise that would draw customer attention.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
Education
Associate of Arts - Business Administration
College of Lake County
Grayslake, IL01-2026
High School Diploma -
Mundelein High School
Mundelein, IL05-2023
Skills
- Strong verbal and written communication
- Operations support
- Staff supervision
- Policy and procedure enforcement
- Complaint resolution
- Sales reporting
- Decision-making capacity
- Shift checklists
- Operations management
- POS system operation
- Cash handling
- Conflict resolution
Certification
- Illinois Food Allergens Course (StateFoodSafety)
- Food Protection Manager (ServSafe)
- Food Handler Essentials Course (StateFoodSafety)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
Potbelly
09.2022 - Current
Meat Clerk
Mariano's
06.2022 - 08.2022
Associate of Arts - Business Administration
College of Lake County
High School Diploma -
Mundelein High School
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