Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Marcin Agnieszczak

Aurora

Summary

Dynamic Restaurant Manager with a proven track record at Pal Joey's, excelling in menu development and customer loyalty. Expert in staff recruitment and training, driving promotions that significantly boosted sales. Passionate about delivering exceptional service while effectively managing operations and controlling costs to enhance profitability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Pal Joey's
03.2024 - Current
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Purchased food and cultivated strong vendor relationships.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.

Bar Manager

Bar Evolution
12.2022 - 03.2024
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 75% improvement over prior onboarding process.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Waiter/Bartender

Pal Joey's
08.2022 - 12.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Web Designer

Freelance
02.2021 - 08.2022
  • Enhanced functionality and appearance of website and repaired functionality issues.
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
  • Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
  • Designed highly engaging interactive user interfaces that complied with modern web standards.

Barback

Bar Evolution
08.2019 - 02.2021
  • Delivered food to customers at bar and tables.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Checked ID cards and verified bar guests were of legal age.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.

Education

No Degree -

Batavia High School
Batavia, IL
05-2019

Skills

  • Kitchen oversight
  • Restaurant operations management
  • Menu development
  • Recruitment
  • Customer loyalty
  • Passion for customer satisfaction
  • Promotions planning
  • Complaint resolution
  • Staff scheduling
  • Supply chain management
  • Team management
  • Labor and food cost control

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 60+ staff members.
  • Featured as the "Finest Martini" bar in the Kane County Magazine.
  • Improved team productivity with morale-boosting incentives.

Certification

  • ServSafe Food Protection manager Certification Training - 3/7/2025
  • BASSET Certification - 12/15/2022
  • ServSafe Food Handler Training - 12/15/2022

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Restaurant Manager

Pal Joey's
03.2024 - Current

Bar Manager

Bar Evolution
12.2022 - 03.2024

Waiter/Bartender

Pal Joey's
08.2022 - 12.2022

Web Designer

Freelance
02.2021 - 08.2022

Barback

Bar Evolution
08.2019 - 02.2021

No Degree -

Batavia High School

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