Marcia Ramsey
Mattoon
Summary
I will always try my best at what I do, and perform with a
sense of self-pride and compassion. Hardworking employee,
enthusiastic and always eager to learn more.
Overview
20
20
years of professional experience
Work History
Public Transportation Driver
Coles County Council On Aging / Dial-a-Ride
Charleston, IL
04.2019 - Current
- Checked in with dispatch.
- Followed all traffic laws and safety regulations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Cafeteria Worker/Cook/Manager
PepsiCo
Mattoon, IL
03.2004 - 03.2019
- Cleaned and sanitized surfaces, tools and equipment.
- Received and stored incoming supplies according to procedures.
- Assisted cashiers with processing customer payments and documenting orders.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Communicated with supervisor to discuss menu items, ingredients and nutritional values.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Planned menus complying with established health guidelines and budget limitations.
Education
High School Diploma -
Indian Creek High School
Wintersville, OH06.1994
Cosmetology & Computer Science
Jefferson County JVS
Bloomingdale, OH06.1994
Skills
- Self-motivated with a strong sense of personal responsibility
- Proven ability to lean quickly and adapt to new situations
- Work well ina team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement
- CDL License
- Securing Wheelchairs
Timeline
Public Transportation Driver
Coles County Council On Aging / Dial-a-Ride
04.2019 - Current
Cafeteria Worker/Cook/Manager
PepsiCo
03.2004 - 03.2019
High School Diploma -
Indian Creek High School
Cosmetology & Computer Science
Jefferson County JVS