Marcia Nesbitt
Chicago
Summary
To obtain employment with a company that offers a positive atmosphere to learn, and implement new skills, and technologies that allows growth within the company.
Overview
17
17
years of professional experience
Work History
Customer Services Experience Professional
Xfinity (Comcast)
09.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted customers via chat, email and over the phone.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with billing and technical issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Transcriber/Production Assistant
Harpo Studios
01.2010 - 08.2014
- Listened to recorded dictation and transcribed information using footage and transcribing software.
- Developed strong relationships with clients through clear communication and understanding of their specific transcription needs.
- Increased capacity for high-volume projects by mastering the use of foot pedals, headphones, and other essential transcription equipment.
- Expedited project completion times by efficiently managing multiple transcription projects simultaneously.
- Demonstrated strong work ethics by maintaining a reliable and punctual record, ensuring deadlines were consistently met for all projects assigned.
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
Investor Services Representative
Computershare
03.2008 - 11.2009
- Increased client retention through proactive communication, addressing concerns before they escalated into issues.
- Data entry
- File prep
- Worked with clients and finance companies to find optimal solutions for financing.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
Education
Medical Assistant/Phlebotomy Certificate -
Malcolm X College
Chicago, IL03.2025
Bachelors Of Arts -
Columbia College Chicago
Chicago, IL01.2004
Skills
- Adaptable
- Efficient and reliable team player
- Data Entry
- Fundamental Clerical Skills
- Problem Solving
- Customer Service
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Problem resolution
- Decision-making
- Organization and time management
Timeline
Customer Services Experience Professional
Xfinity (Comcast)
09.2014 - Current
Transcriber/Production Assistant
Harpo Studios
01.2010 - 08.2014
Investor Services Representative
Computershare
03.2008 - 11.2009
Bachelors Of Arts -
Columbia College Chicago
Medical Assistant/Phlebotomy Certificate -
Malcolm X College
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