Marcia Black

Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

• Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
• Processed new medication and refill requests for authorization.
• Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Cross-trained and backed up other customer service managers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Processed customer service orders promptly to increase customer satisfaction.
• Managed over 50 customer calls per day.' or "Increased sales by 10%".
• Responded to customer requests for products, services, and company information.

• Entered client details and notes into system for interdepartmental access and review.
• Worked with customer to create debt repayment plan based on current financial condition.
• Processed debtor payments and updated accounts to reflect new balance.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used Microsoft Word and other software tools to create documents and other communications.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.