Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcella Birth

Chicago

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Uber Partner

Self Employed/UBER
09.2019 - Current
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.

Mail Handler

USPS
09.2021 - 07.2024
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.

Security Officer

Andre Crout/ Citgo Gas Station
11.2023 - 06.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Hairstylist

Self Employed
04.1997 - 03.2021
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Used social media platforms to promote salon and services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated thorough knowledge of all salon products and services.

Housekeeping and Laundry Attendant

Plymouth Place Senior Living
03.2017 - 09.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all surfaces required, wiped down cabinets, and swept and mopped floors
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Changed bed linens and collected soiled linens for cleaning.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Associate

Walmart
05.2015 - 12.2017
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Sales Associate

A.J. Wright
08.2006 - 02.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Monitored customers for signs of security concerns and escalated issues to management.

Housekeeping and Laundry Attendant

Westchester Nursing And Rehabilitation Center
03.2003 - 07.2007
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sorted, laundered and put away various laundry items.

Education

Diploma - Computer And Business Systems

The College of Office Technology
05.2005

Diploma -

Canellas School of Hair Design
08.1998

High School Diploma -

Richard T. Crane High School
06.1991

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Stocking and Receiving
  • Policy and Procedure Adherence
  • Customer Assistance
  • Safety and Cleanliness Standards
  • Reliable and Responsible
  • Honest and Dependable

Certification

PERC Card

Timeline

Security Officer

Andre Crout/ Citgo Gas Station
11.2023 - 06.2024

Mail Handler

USPS
09.2021 - 07.2024

Uber Partner

Self Employed/UBER
09.2019 - Current

Housekeeping and Laundry Attendant

Plymouth Place Senior Living
03.2017 - 09.2020

Associate

Walmart
05.2015 - 12.2017

Sales Associate

A.J. Wright
08.2006 - 02.2009

Housekeeping and Laundry Attendant

Westchester Nursing And Rehabilitation Center
03.2003 - 07.2007

Hairstylist

Self Employed
04.1997 - 03.2021

Diploma - Computer And Business Systems

The College of Office Technology

Diploma -

Canellas School of Hair Design

High School Diploma -

Richard T. Crane High School

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