Marcell Randell
Hanover Park
Summary
Results-driven sales and operations professional with a proven track record in inside sales, account management, and customer engagement. Experienced in managing high-volume pipelines, supporting revenue growth, and building strong client relationships. Skilled in CRM and ERP systems, consultative selling, and cross-functional collaboration to drive sales performance and exceed targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OCS Associate
Nagase Specialty Materials NA LLC
03.2024 - Current
- Manage end-to-end order lifecycle using SAP, supporting revenue flow and ensuring accurate, on-time fulfillment
- Partner with sales and logistics teams to resolve order issues quickly, minimizing delays and protecting customer relationships
- Maintain real-time communication with internal teams and clients to support seamless transaction execution
- Identify process inefficiencies and contribute to workflow improvements that enhance service delivery
Sales Coordinator
Nagase Specialty Materials NA LLC
10.2022 - 03.2024
- Supported 4-6 sales representatives by managing CRM pipelines, order processing, and customer accounts
- Generated monthly sales performance reports to track KPIs, identify trends, and support forecasting
- Coordinated pricing updates, sample requests, and client data management to improve conversion readiness
- Acted as a key liaison between sales, regulatory, and operations teams to ensure smooth deal execution
- Helped maintain accurate customer records and contributed to improved CRM data quality
Membership Service Representative
Alliant Credit Union
03.2022 - 07.2022
- Handled 40-60 daily customer interactions, identifying needs and recommending financial products
- Consistently achieved high first-contact resolution while uncovering cross-sell opportunities
- Built strong member relationships, contributing to customer retention and satisfaction
Assistant Sales Manager
CAT-I Glass Manufacturing
09.2020 - 06.2021
- Led and supported inside and outside sales teams across domestic and international markets
- Trained sales staff on product positioning and sales strategies for new product launches
- Monitored sales performance and provided coaching to improve results and pipeline activity
- Developed client-facing materials and reports to support business development efforts
Account Manager
EU Automation Inc.
06.2019 - 09.2020
- Exceeded KPI targets for 13 consecutive months through proactive account management and sales activity
- Grew client portfolio by 35% by identifying opportunities and building long-term relationships
- Managed inbound and outbound sales activities, including prospecting, quoting, and closing support
- Delivered high-quality customer service to retain and expand key accounts
Student Support Specialist (Lead)
Giant Steps
01.2014 - 01.2019
- Managed operations and communications for large stakeholder groups, strengthening relationship management skills
- Led reporting and data tracking to improve program performance and outcomes
Education
Financial Management -
Harper College
01-2023
Business Management -
Bradley University
01-2010
Skills
- Inside Sales & Account Management
- Lead Generation & Qualification
- CRM (Salesforce/SAP/ERP)
- Pipeline Management
- Customer Relationship Building
- Sales Reporting & Forecasting
- Negotiation & Closing Support
- Cross-Selling & Upselling
- Data Analysis & Performance Metrics
Certification
- HAZMAT Training (2023)
- CPR/First Aid (2023)
- PCMA Certified
- National Acura & Kia Certified Sales Associate
Timeline
OCS Associate
Nagase Specialty Materials NA LLC
03.2024 - Current
Sales Coordinator
Nagase Specialty Materials NA LLC
10.2022 - 03.2024
Membership Service Representative
Alliant Credit Union
03.2022 - 07.2022
Assistant Sales Manager
CAT-I Glass Manufacturing
09.2020 - 06.2021
Account Manager
EU Automation Inc.
06.2019 - 09.2020
Student Support Specialist (Lead)
Giant Steps
01.2014 - 01.2019
Financial Management -
Harper College
Business Management -
Bradley University