Marcell Adeleke
Chicago
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Unarmed Security Officer
Allied Universal
02.2023 - Current
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Event Security
AF Services
09.2019 - 02.2023
- Supported event security efforts, managing access control points and crowd control measures.
- Ensured proper access control at events by verifying tickets upon entry, maintaining event security protocols.
Warehouse Packer
Express Employment
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Sales Associate
Walmart
06.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School -
Kenwood Academy
Chicago, ILHigh School Diploma -
Olive Harvey Middle College
Chicago, ILSkills
- Customer service
- Cash register operation
- Guest relations
- Issue resolution
- Situational awareness
Timeline
Unarmed Security Officer
Allied Universal
02.2023 - Current
Sales Associate
Walmart
06.2020 - 09.2020
Event Security
AF Services
09.2019 - 02.2023
Warehouse Packer
Express Employment
High School -
Kenwood Academy
High School Diploma -
Olive Harvey Middle College
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