Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Marc Thompson

Chicago

Summary

Dynamic and detail-oriented professional with a proven track record at excelling in customer engagement and effective problem resolution. Recognized for enhancing passenger satisfaction and maintaining safety standards. Skilled in time management and fostering collaborative team development, ensuring seamless travel experiences while promoting brand loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Driver

Uber
01.2016 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Flight Attendant

Delta Air Lines, Inc
06.2023 - 11.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Flight Attendant

United Airlines
04.2000 - 08.2019
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Ensured safety and comfort of customers onboard aircraft.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Promoted airline's loyalty program to passengers, increasing enrollment numbers.

Education

General Studies

West High School
Waterloo, IA
09-1988

Skills

  • Effective time management
  • Valid Driver's license
  • Customer engagement
  • Effective problem resolution
  • Punctual and reliable

  • Customer rapport
  • Passenger assistance
  • Detail-oriented approach
  • Collaborative team development
  • Effective conflict resolution

Certification

CPR

First Aid

Languages

English
Native or Bilingual

Timeline

Flight Attendant

Delta Air Lines, Inc
06.2023 - 11.2024

Driver

Uber
01.2016 - Current

Flight Attendant

United Airlines
04.2000 - 08.2019

General Studies

West High School
Marc Thompson