MARBELLA SALINAS
Skokie
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Sr. Universal Banker
Byline Bank
01.2024 - Current
- Increased customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Coordinated community outreach initiatives to build brand awareness and foster positive relationships between the bank and local residents.
- Managed high-net-worth client portfolios, ensuring optimal investment decisions and asset allocation based on risk tolerance and financial goals.
- Assisted branch managers in exceeding sales goals through cross-selling and upselling various financial products.
- Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
- Ensured adherence to anti-money laundering protocols through diligent verification of customer identification documents during account opening procedures.
Teller Supervisor
Wintrust
02.2023 - Current
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
Teller Supervisor Byline
Evanston
02.2022 - Current
- Proactively participated in meetings and helped create new practices
- Trained, coached, and supervised new sta members.
- Accurately handled large amounts of money on the cash register
- Helped management to identify work ow issues and nd solutions
- Supervised and delegated tasks to a team of [12] people.
Education
High School Diploma -
Admunsen
Chicago, ILSkills
- Supervising Tellers
- Commercial Servicing
- Business Development
- Teller Transactions
- Customer Referrals
- Bank Examiners
- Product and Service Sales
- Relationship Management
- Cross-Selling Products
Languages
Spanish
Native or Bilingual
Timeline
Sr. Universal Banker
Byline Bank
01.2024 - Current
Teller Supervisor
Wintrust
02.2023 - Current
Teller Supervisor Byline
Evanston
02.2022 - Current
High School Diploma -
Admunsen
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