Maranda Ibsen
Normal
Summary
Accomplished Injury Claims Specialist with a proven track record at State Farm Insurance, adept in claims processing and settlement determinations. Demonstrates exceptional verbal communication and time management skills, enhancing customer satisfaction and streamlining claim resolution processes. Achieved significant improvements in efficiency and customer relations through strategic negotiation and empathetic engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Injury Claims Specialist
State Farm Insurance
07.2023 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
Certified Therapeutic Recreation Specialist
Cunningham Children's Home Of Urbana
11.2022 - 07.2023
- Assisted in training new staff members on department procedures and therapeutic techniques, ensuring consistency in service delivery.
- Promoted social interaction among patients by organizing community outings and special events.
- Improved overall well-being of patients by providing a diverse range of recreational activities, including arts and crafts, sports, and music therapy.
- Ensured compliance with local regulations by conducting regular safety inspections of recreational facilities and equipment.
- Evaluated patient progress regularly, adjusting treatment plans as needed for optimal results.
Certified Therapeutic Recreation Specialist
The Pavilion Behavioral Health System
02.2022 - 11.2022
- Assisted in training new staff members on department procedures and therapeutic techniques, ensuring consistency in service delivery.
- Promoted social interaction among patients by organizing community outings and special events.
- Ensured compliance with local regulations by conducting regular safety inspections of recreational facilities and equipment.
- Recorded and monitored patient progress to document responses to therapy.
Therapeutic Recreation Specialist
Roscrance
08.2021 - 12.2021
- Developed community partnerships that expanded recreational opportunities for patients within local organizations.
- Facilitated group sessions for diverse populations, fostering social engagement and support among participants.
- Collaborated with interdisciplinary teams, contributing to comprehensive treatment plans for patients.
- Planned and implemented group sessions for each population.
- Maintained and ordered appropriate materials and supplies for interventions.
Waitress
Buffalo Wild Wings
08.2018 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor of Science - Kinesiology And Recreation
Illinois State University
Normal, IL05-2021
Skills
- Claims processing
- Claims investigation
- Settlement determinations
- Verbal communication
- Policy interpretation
- Documentation review
Certification
Certified Therapeutic Recreation Specialists
Timeline
Injury Claims Specialist
State Farm Insurance
07.2023 - Current
Certified Therapeutic Recreation Specialist
Cunningham Children's Home Of Urbana
11.2022 - 07.2023
Certified Therapeutic Recreation Specialist
The Pavilion Behavioral Health System
02.2022 - 11.2022
Therapeutic Recreation Specialist
Roscrance
08.2021 - 12.2021
Waitress
Buffalo Wild Wings
08.2018 - 08.2021
Certified Therapeutic Recreation Specialists
Bachelor of Science - Kinesiology And Recreation
Illinois State University
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