Mara Cukovic
North Aurora
Summary
Retail management professional with proven track record in driving sales and enhancing customer satisfaction. Adept at leading teams, fostering a collaborative environment, and adapting to changing business needs. Skilled in staff training, achieving performance targets, and building lasting customer relationships. Reliable and results-focused, always ensuring excellence.
Overview
5
5
years of professional experience
Work History
Retail Store Sales Manager
Mobile-Tel LTD
08.2024 - Current
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Store Manager
Clarkstreet Sports
10.2023 - 08.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Retail Sales Manager
AT&T Mobility
05.2023 - 10.2023
- Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products during customer interactions.
- Improved employee morale through regular communication of expectations, goals, and performance feedback.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
- Assisted retail sales manager in conducting regular performance evaluations for staff members to identify areas of improvement and provide constructive feedback.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Retail Sales Consultant
AT&T Mobility
08.2021 - 05.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Door-to-Door Sales Representative
DMC Marketing
08.2020 - 07.2021
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
Education
No Degree - Business Administration
Waubonsee Community College
Sugar Grove, IL01-2026
High School Diploma -
Maine East High School
Park Ridge, IL12-2019
Skills
- Store operations
- Sales target achievement
- Driven work ethic
- Customer service
- Sales team leadership
- Training and mentoring
- Management
- Sales metrics analysis
- Multitasking Abilities
- Relationship building
Accomplishments
- Supervised team of 3-9 staff members.
- Collaborated with team of 3-5 in the development of local Fiber Optic acquisition events.
- Collaborated with team of 3-5 in the development of local wireless acquisition events geared towards first responders.
Languages
Serbian
Native or Bilingual
Timeline
Retail Store Sales Manager
Mobile-Tel LTD
08.2024 - Current
Retail Store Manager
Clarkstreet Sports
10.2023 - 08.2024
Assistant Retail Sales Manager
AT&T Mobility
05.2023 - 10.2023
Retail Sales Consultant
AT&T Mobility
08.2021 - 05.2023
Door-to-Door Sales Representative
DMC Marketing
08.2020 - 07.2021
No Degree - Business Administration
Waubonsee Community College
High School Diploma -
Maine East High School
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