Manya Collins
Rockford
Summary
Dynamic professional with experience as an Election Judge at the Rockford Board of Election, adept at ballot handling and ensuring a fair voting process. Proven ability to manage high-stress situations with empathy and attention to detail, enhancing voter experience and maintaining accurate records. Strong teamwork and collaboration skills contribute to successful outcomes.
Overview
10
10
years of professional experience
Work History
Election Judge
Rockford Board Of Election
08.2024 - 11.2024
- Handled sensitive situations with discretion, addressing any concerns or complaints from voters professionally.
- Enhanced voter experience by providing clear instructions and assistance during the voting process.
- Managed voter lines effectively, minimizing wait times and maintaining orderly flow throughout polling location.
- Maintained accurate voter records, verifying voter eligibility and registration status.
- Ensured a fair election by strictly adhering to established protocols and guidelines.
Dispatcher
Speed Dee Delivery Service
03.2019 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Customer Service Representative
Servicom
05.2015 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02-2026
Skills
- Ballot handling
- Election equipment operation
- Teamwork and collaboration
- Multitasking
- Attention to detail
Timeline
Election Judge
Rockford Board Of Election
08.2024 - 11.2024
Dispatcher
Speed Dee Delivery Service
03.2019 - 04.2023
Customer Service Representative
Servicom
05.2015 - 01.2020
Bachelor of Science - Business Administration
Colorado Technical University
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