Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Ramos Carrillo

Collinsville

Summary

Results-driven IT professional with experience in network troubleshooting and technical support. Known for effective communication and problem-solving skills, contributing to improved user satisfaction and operational efficiency in network operations.

Overview

8
8
years of professional experience

Work History

Information Systems Technician

Unites States Navy
Norfolk, VA
06.2019 - 05.2025
  • Administered Active Directory, group policies and virus protections to facilitate network
    operations.
  • Simplified complex technical information into easy-to-understand instructions for users.
  • Resolved technical issues for users through phone support and remote access tools.
  • Assisted team members and managers with tasks to maintain productivity and meet project
    milestones.

Cashier

Panda Express
San Jose, CA
05.2017 - 06.2019
  • Tracked inventory levels and restocked supplies as needed to ensure smooth operation.
  • Trained new staff in job duties, emphasizing the importance of customer service and safety
    practices.

Education

Associate of Science - Cyber Security

Southwestern Illinois College
Belleville, IL
05-2028

Skills

  • Network configuration
  • Network troubleshooting
  • Linux environment
  • Active Directory management
  • HelpDesk support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Information Systems Technician

Unites States Navy
06.2019 - 05.2025

Cashier

Panda Express
05.2017 - 06.2019

Associate of Science - Cyber Security

Southwestern Illinois College
Manuel Ramos Carrillo