Manuela Sanchez
Chicago
Summary
Dynamic and results-driven professional eager to embrace new challenges and drive impactful outcomes. Known for a strong work ethic, adaptability, and exceptional interpersonal skills, consistently excels in both independent and collaborative environments. Expertise in promoting academic, career, and social development programs is complemented by outstanding communication, problem-solving, and organizational abilities. Proactive and goal-oriented, dedicated to fostering success for others while contributing to overall organizational growth.
Overview
22
22
years of professional experience
Work History
Admissions Recruiter
Loyola Academy High School
Wilmette, IL
09.2022 - Current
- Developed and implemented targeted recruitment strategies to attract diverse student populations.
- Analyzed admission trends to refine outreach programs and enhance applicant engagement.
- Coordinated campus tours and information sessions to showcase school programs and culture.
- Collaborated with faculty to align recruitment efforts with academic offerings and institutional goals.
- Cultivated relationships with feeder schools to establish partnerships that support enrollment growth.
- Streamlined the admissions process for prospective students by efficiently managing application materials and communications.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Safety Officer
Loyola Academy
Wilmette, IL
11.2021 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Checked footage and live feeds from surveillance cameras for trespassers and suspicious activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Provided friendly and professional assistance to employees, visitors and students.
- Maintained high levels of alertness throughout shifts.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Directed visitor communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Public Safety
Oak Park River Forest High School
Oak Park, IL
02.2020 - Current
- Upon entrance of all patrons to main building performed temperature checks and asked COVID-19 clearance questions.
- Searched building and grounds for contraband.
- Made rounds at specified intervals of halls and bathrooms and other common areas.
- Monitored over one hundred students during multiple lunch periods and changing of classes.
- Directed visitors and students to specific areas of the school.
- Built solid relationships with staff and management to keep school safe and secure.
Correctional Officer / Cook
County
Chicago, IL
07.2007 - 12.2013
- Completed dorm sanitation and maintenance checks and reported results to management.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Searched building and grounds, living quarters and work areas for contraband.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Maintained custody and control of 50 or more inmates housed in segregated, general population, and maximum security unit.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and accounted for personal possessions and determined inmate work assignments.
- Delivered inmates to work sites and returned safely by following protocols.
- Supervised youth's daily activities, including school, meals and recreation time.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Conducted routine and emergency head counts.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Identified facility openings and designated inmates to housing units.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Determined and assigned inmates to appropriate housing.
- Arranged for medical and dental care of inmates.
- Completed intake paperwork, fingerprints and searches.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Strictly adhered to confidentiality protocol regarding sensitive information and documents.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort inmate information.
Commercial Teller
Liberty Bank for Savings
Chicago, IL
06.2004 - 06.2007
- Coordinated daily cash reconciliation in high-volume location.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Served needs of more than 200 customers in busy banking environment.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Assisted estimated 5 customers each within 10 minutes and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Uphold strict financial controls by keeping funds secure and accurately transferring monies.
- Exceeded quarterly sales goals by 2%.
- Promoted products or services to each customer to consistently achieve sales targets.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Processed quarterly vault and ATM audits with zero error rate.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
Education
Certificate - Criminal Justice
Morraine Valley College, Cook County Sheriff Academy
Palos Hills, River Grove, ILSome College (No Degree) - undefined
Triton College
River GroveHigh School Diploma - undefined
Steinmetz Academic Centre
Chicago, IL06-1998
Skills
- Safety and security
- Crisis intervention training
- Conflict resolution skills
- Emergency management
- Strong interpersonal skills
- Firearm operations trained
- Relationship building and management
- Team-oriented
- Dispatch
- Accounting Skills
- Meticulous Attention to Detail
- Sensitive Material Handling
- Recordkeeping and Bookkeeping
- Memo Preparation
- Google workspace proficient
- Check Processing
- PC Proficient
- Data Entry Documentation
- Confidentiality and Data Protection
- Multitasking and Time Management
- Task Prioritization
- Verbal and Written Communication
- Schedule Management
- Strong Organizational Skills
- Highly Efficient and Productive
- Judgment and Decision Making
- Professional and Courteous
- Fast Learner
Timeline
Admissions Recruiter
Loyola Academy High School
09.2022 - Current
Safety Officer
Loyola Academy
11.2021 - Current
Public Safety
Oak Park River Forest High School
02.2020 - Current
Correctional Officer / Cook
County
07.2007 - 12.2013
Commercial Teller
Liberty Bank for Savings
06.2004 - 06.2007
Some College (No Degree) - undefined
Triton College
High School Diploma - undefined
Steinmetz Academic Centre
Certificate - Criminal Justice
Morraine Valley College, Cook County Sheriff Academy