MANUEL FLORES
Elk Grove Village
Summary
Bilingual (English/Spanish) sales and customer service professional with experience in auto finance, insurance sales, dealer relationship management, and customer support. Skilled in building strong client relationships, resolving problems efficiently, and managing high-volume communications. Proven ability to grow dealer networks, support loan structuring, and deliver excellent customer experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Regional Representative
Pronto Finance
Schaumburg, IL
11.2021 - Current
- Develop and maintain dealer relationships across Illinois, Wisconsin, Texas, Florida, and Arizona.
- Collaborate with dealer F&I departments and underwriting teams to structure and approve finance deals.
- Recruit and onboard new dealership partners to expand company market presence.
- Conduct weekly dealership visits to provide program updates, gather feedback, and increase application approvals.
- Analyze customer credit profiles to determine loan terms and interest rates.
- Review borrower income, credit reports, and vehicle documentation to support underwriting decisions.
- Maintain accurate customer and dealer records using CRM systems and internal databases.
- Respond to dealer and customer inquiries regarding loan applications and financing options.
Insurance Agent
American Amicable | Mutual of Omaha | Gerber Life
Chicago, IL
02.2017 - 12.2021
- Generate new business through networking, referrals, and community outreach.
- Educate clients on life insurance products including whole life, term life, and modified life policies.
- Assess customer needs and recommend appropriate coverage solutions.
- Build long-term client relationships through consistent follow-up and service.
- Explain policy benefits clearly and overcome objections to close sales successfully.
- Process applications, calculate premiums, and establish payment arrangements.
Customer Service Representative
GHP Group Inc
Niles, IL
02.2019 - 03.2020
- Managed high-volume inbound and outbound customer calls and emails.
- Resolved customer concerns by providing product recommendations, replacement parts, refunds, and exchanges.
- Delivered professional and empathetic customer support to improve satisfaction.
- Maintained accurate customer records and case updates using CRM software.
- Assisted customers with special requests and escalated complex issues when necessary.
Education
Certificate: Groundwork For Sales Development -
SV Academy
Chicago, IL02-2021
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL06-2007
Certificate: Introduction To Marketing -
Wharton School, University of Pennsylvania (Online)
Chicago, IL10-2020
Skills
- Customer Service
- Relationship Management
- Sales & Lead Generation
- Problem Resolution
- CRM Software
- Data Entry
- Loan Processing
- Communication Skills
- Dealer Relations
- Bilingual: English & Spanish
- Detail-Oriented
- Team Collaboration
- Reliable & Trustworthy
Timeline
Regional Representative
Pronto Finance
11.2021 - Current
Customer Service Representative
GHP Group Inc
02.2019 - 03.2020
Insurance Agent
American Amicable | Mutual of Omaha | Gerber Life
02.2017 - 12.2021
Certificate: Groundwork For Sales Development -
SV Academy
High School Diploma -
Rolling Meadows High School
Certificate: Introduction To Marketing -
Wharton School, University of Pennsylvania (Online)