Manny Rodriguez
Orland Park
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilized persuasive techniques to foster client trust and manage the safety of their businesses. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and committed to delivering exceptional customer service as well as exceeding goals.
Knack for leadership and problem-solving gained through leading a team. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Developed management skills in a collaborative and fast-paced environment. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fire Service Sales Representative
Cintas Fire Protection
06.2018 - Current
- Serviced, repaired, and maintained the portable fire equipment and emergency exit lighting systems of customers to keep them in compliance.
- Provided expertise for systems testing and inspections, identification of code and non-conformance issues to customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business through work-ethic, subject knowledge, strong communication, and customer service skills.
Case Manager
Elim Christian Services
08.2016 - 05.2018
- Supervised a team of staff members in a developmental program.
- Organized quarterly schedules for staff members as well as clients in program.
- Maintained accurate documentation on all client cases, ensuring compliance with regulations and confidentiality requirements.
- Wrote and conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients and their family members on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Job Coach
Sertoma Centre
01.2014 - 04.2016
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Provided training and support to individuals on job sites.
- Kept detailed records of individual histories, scores, and documents.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
Campus Security
Trinity Christian College
06.2012 - 01.2014
- Conducted regular security patrols of campus buildings and parking lots.
- Responded to calls made to security office and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Documented safety and security incidents using preset guidelines and methods.
- Enforced ongoing and special event parking regulations.
Education
Bachelor of Arts - Criminal Justice, Psychology
Trinity Christian College
6601 W College Dr, Palos Heights, IL 60463Skills
- Customer relationship building
- Interpersonal communication skills
- Staff development
- Team leadership
- Conflict resolution
- Time management
- Decision-making
- Task delegation
- Goal setting
- Documentation and reporting
Certification
International Code Council (ICC) Fire Protection Certification
Languages
Spanish
Native or Bilingual
Timeline
Fire Service Sales Representative
Cintas Fire Protection
06.2018 - Current
Case Manager
Elim Christian Services
08.2016 - 05.2018
Job Coach
Sertoma Centre
01.2014 - 04.2016
Campus Security
Trinity Christian College
06.2012 - 01.2014
Bachelor of Arts - Criminal Justice, Psychology
Trinity Christian College
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